The Role:
The Global Customer Support Department provides 24/7 support to our clients. The aim of the department is to provide superior customer service with no wait time. Our model follows the sun so that we always have call centers globally open at all times providing seamless service. We also provide multi-lingual support to our clients.In the customer support role, you will gain a comprehensive introduction to our products and services, our clients, as well as insight into the global financial markets. It is a fast-paced environment and requires the ability to multi task. Good communication and problem-solving skills are necessary to be successful in this role.
Duties:
- Provide superior customer service to our clients on inbound phone calls.
- Transfer customer calls to appropriate staff.
- Outbound calling will be necessary to verify new users
- Identify, research, and resolve customer issues using proprietary company software.
In addition, your career path may include venturing within the Operations department like in technical support or IT; even positions across others like Analytics or Global Data.
Join Global Customer Support to build a rewarding career in Bloomberg!
Requirements:
- Ability to provide exceptional customer service to our Global clientele
- Strong telephone etiquette
- Excellent verbal and written communication skills
- Multi-tasking skills and ability to work well under pressure
- Strong problem solving skills
- Ability to be a team player
- Fluency in English and Hindi is a must
- Experience in a call center environment preferred
http://www.bloomberg.com/careers/opportunities/job/show/34954/global-customer-support-representative---hindi-speaker.html
