| UN Advisory Board in Almaty is managing IT support for tenants of the UN Common Premises (CP) in Almaty. IT Team consists of IT Specialist and IT Specialist Assistant. Under the direct supervision of UN CP manager and overall guidance of the Chair of Almaty Advisory Board, in close collaboration with IT Specialist, the IT Specialist Assistant is responsible for providing technical and substantial help desk support in maintenance of the LAN system and PABX telephone station. | |
Duties and Responsibilities | |
Functions / Key Results Expected
Duties and Responsibilities for IT Specialist Assistant position:
-Provide helpdesk support to the tenants of UN Common Premises and agencies/projects outside
-Advise on hardware and software requirements -Provide minor repairs/ fixes of hardware -Maintain office telecommunication equipment, assist in programming, if required -Perform simple LAN Administration tasks as requested -Assist in the process of procurement of computer and telecommunication equipment -Perform administration of e-mail accounts and e-mail groups -Carry out other tasks as required Impact of Results
The key results have an impact on the overall efficiency of the Country Office including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.
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Competencies | |
Corporate Competencies:
-Demonstrates integrity by modeling the UN’s values and ethical standards
-Promotes the vision, mission, and strategic goals of UNDP -Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability -Treats all people fairly without favoritism
Functional Competencies:
Knowledge Management and Learning
-Shares knowledge and experience and provides helpful advice to others in the office
-Ability to develop systems for structuring, codifying and providing access to information and knowledge
Development and Operational Effectiveness-Ability to provide basic IT support services
-Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, ERP -Ability to perform a variety of standard specialized and non-specialized tasks and work processes that are fully documented, researched, recorded and reported -Ability to review a variety of data, identify and adjust discrepancies, identify and resolve operational problems -Ability to perform work of confidential nature and handle a large volume of work -Some experience in client support, such as, a Help Desk or User Support Unit -Ability to provide input to business processes re-engineering, elaboration and implementation of new systems
Leadership and Self-Management-Focuses on result for the client and responds positively to feedback
-Consistently approaches work with energy and a positive, constructive attitude -Demonstrates openness to change and ability to manage complexity | |
Required Skills and Experience | |
Education: Secondary education with specialized certification in ICT
Experience:
At least 3 years of relevant work experience
Consideration may be given to applicants with 2 years of relevant work experience provided University degree in information technologies or relevant technical science.
Ability to operate and maintain network, computer, telecommunication and other office equipment.
Knowledge of computer hardware, TCP/IP networks and peripheral equipment, working knowledge of MS Windows 2003, 2000 Sever, MS Windows Vista, XP, Seven, MS Windows 2000 operation systems, MS Office 2010, 2007, 2003, 2000, E-mail technology (SMTP,POP,IMAP,LDAP), knowledge of MS Active Directory would be desirable. Knowledge office PABX
Language Requirements: Fluency in Russian. Working knowledge of English.
NB! How to apply:
Interested and qualified candidates should apply on-line through this site by clicking "APPLY NOW" button.
Please ensure that you upload your UN Personal History Form-P11 (on the 2nd page of the applicatoin by selecting "UPLOAD RESUME" option)
Incomplete applications or applications received after the closing date will not be given consideration.
Please note that only short-listed applications will be contacted.
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http://jobs.undp.org/cj_view_job.cfm?cur_job_id=33802
