CyberSource, a Visa company, is a global leader in e-Commerce Payment Management. As part of CyberSource's continued growth and expansion we are looking for talented, articulate and bright individuals who want to make a difference.
CyberSource has been and continues to be a pioneer within the e-Commerce Payment Management world. CyberSource offers a full-service payment management platform for e-commerce merchants, combining global payment processing, fraud management and payment security systems.
CyberSource is a subsidiary of Visa Inc. CyberSource operates in Europe under agreement with Visa Europe.
Purpose
· To help CyberSource customers manage the risk of taking payments (predominantly credit and debit card) online. This will include analyzing order data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with CyberSource customers to implement these strategies using a combination of CyberSource and industry tools.
Principle Responsibilities / Key Results Area
· Work with (typically) 7-12 different ecommerce merchants to help them manage CyberSource risk management products to prevent online card fraud
· Develop in-depth knowledge of CyberSource risk management products through research and testing in order to act as subject matter expert to clients.
· Take a proactive approach to staying up-to-date with product developments by monitoring code release notes and knowledge sharing within the team.
· Analyse transaction data with a view to optimizing risk management strategies for clients.
· Produce regular, detailed reports that clearly explain to clients the performance of current risk management strategies, and if appropriate, how these can be improved.
· Maintain a detailed knowledge of industry best practice and emerging trends and technologies within payment risk management.
· Deliver occasional training sessions to clients on the use of CyberSource risk products. This may be done over the phone or involve giving presentations, product demonstrations, or whiteboard sessions.
Key Competencies
· Strong communication skills, with the ability to write clear and concise reports in English, and the skills to communicate complex concepts and results to customers via phone and email.
· Strong Microsoft Excel skills (for example, use of pivot tables, VLOOKUP queries, linking Excel to databases etc).
Qualifications
Required Experience (education, skills - professional/technical/business
· Bachelor degree in Finance, Business, Science, Engineering or Computing
· Minimum of two years of experience working within a fraud team at a financial institution or (preferably) ecommerce merchant
· Experience of interpreting results from fraud tools used to combat online card fraud (eg. 3DSecure, device fingerprinting, IP geolocation, velocity, neural scoring etc)
· Experience of analysing large sets of transaction data to identify patterns and trends
· Creating clear, concise written reports in English summarising fraud analysis results.
Preferred Experience (education, skills - professional/technical/business)
· Language skills appropriate to merchants within respective region.
