As a Professional Services Program Manager with us you'll play a vital role in supporting client operations, gain exposure to a variety of functional areas, and develop technical solutions for business problems. The ambitious professional with a desire to make a difference at a profitable and growing company will find a great fit here at LiveOps. As a Professional Services Program Manager, you'll be part of a dedicated team within the Client Services team, working on a specific book of key clients. You will have a key role on the team and will own all stages of program implementation and execution. This is not a management position.
You will:
- Translate client business needs into clear technical requirements
- Fully own the execution of multiple client programs, including debugging and quality control
- Collaborate with cross-functional implementation team to meet and exceed project deadlines and continuously improve LiveOps service delivery
- Provide clients and partners with reporting and technical configuration support, troubleshoot issues, and develop creative solutions
- Define and scope out customer requirements and translate them into schedules
- Take initiative to learn, clarify information, close communication gaps, resolve issues, mitigate risks, and keep details running smoothly
For success in this role, you'll demonstrate:
- 1-3 years of professional experience with project management or technical implementation of solutions is preferred
- Strong written and verbal communication skills
- Ability to multi-task and manage multiple projects and priorities
- Ability to work on own and use available resources
- Organizational skills, extreme attention to detail, and strong sense of urgency.
- BA/BS degree in Business Administration is required
- Proficiency in Excel is required
- Experience with a work-flow management system is a plus
- Comfort working in a fast-paced, ever changing environment
About LiveOps:
LiveOps is the global leader in cloud contact center and customer service solutions. More than 200 companies around the world, including Salesforce.com, Symantec, Royal Mail Group, and Amway New Zealand trust LiveOps’ technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. With 10+ years of cloud experience LiveOps is the partner of choice for companies wanting to migrate to the cloud. Headquartered in Redwood Shores, California, LiveOps supports a wide range of industries including financial, health care, insurance, retail, and high tech. For more information visit www.LiveOps.com.
