Airport Operations Officer- Brussels

Country BELGIUM City Brussels Department Airport Operations Closing date 16 March 2013

Job Purpose Successful canddiate will supervise the operation delivering an optimum guest experience at all ‘touch points’. Acts as a senior point of liaison for third party customer service staff ensuring that Etihad Airways ground handling requirements and customer service standards are met at all times. Responsibilities You will be responsible to : Supervise and control flight-handling activities such as flight editing, check-in, transfers, boarding etc, in order to ensure an optimum standard of guest service, ensuring that all ground services business is delivered in accordance with the Etihad values. Act as point of liaison for 3rd party check-in staff ensuring that resources provided are aligned with the SLA. Conduct SLA audits on the landside operation and feed back the findings to the Airport Manager and GHA staff. Ensure the Performance Management of junior team members is carried out in accordance with the Etihad Airways values. Ensure that opportunities to optimize excess baggage revenues are identified and delivered.  Requirements You should be Minimum secondary education, preferably diploma level, ideally with 3-5 years customer service experience. Minimum supervisory experience of at least 1 year. Knowledge in Sabre would be an advantage.   You are required to have the following: Fluency in Dutch, French and English is mandatory Strong written and verbal English language Computer literate

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