Job Description
- Management role in business performance management in the service industry.
- Global European MNC specializing in freight management services.
About Our Client
Our client is a leading European MNC and globally renowned in freight transportation and related logistics services which includes air, ocean and road freight forwarding solutions with key focus in providing logistics solution to their customers. With a commitment to customer service and quality the ethos of the organization to continually improve and always strive for growth and improvement. With a global coverage to over 60 countries across all regions of the world. The footprint that they leverage on:
- International expertise across industry sectors.
- A commitment to deliver consistently excellent operations in every geography.
- Common processes for project management and continuous improvement
Job Description
As the Head of Business Performance Management, you will be reporting to the Managing Director and Regional Head of Business Performance (based in Singapore). The role will be managing 7 staff. The overall responsibility is to lead and drive continuous process improvement and process standardization utilizing First Choice methodology and Infrastructure in Malaysia.
Key areas of focus will include:
- Increase process standardization and implement known best practices across products and functions.
- Support/measure and regularly review improvement initiatives.
- Ensure customer focus is retained and developed across all areas of business in line with the company’s vision.
- Manage and drive First Choice Program of the company.
- Drive and lead ISO standards and quality management including certification/recertification.
- Establish performance improvement programs for critical customer segment.
- Resource, plan and support training infrastructure for Senior Adviser/DMAIC Initiative Champions and Process Improvement Advisors.
- Ensure quality and quantity participants are sufficient to support targets.
- Lead in engagements and strategically interface with Key Accounts team.
- Efficient response to key accounts enquiries and complaints.
The Successful Applicant
Based in Malaysia, our client is looking for successful Malaysian candidates (Malaysian ex-pats looking to return to Malaysia are also encouraged to apply) who have a minimum of 7 years managerial experience in Freight Forwarding and Logistics industry.
The ideal background would incorporate the following:
- Only from the Services industry i.e. 3PL, Consultancy, Financial services, etc.
- 7-10 years of professional experience thereof at least 5 years in forwarding industry and 3 years direct involvement in process improvement programs.
- Minimum of Bachelor’s Degree/Science for educational qualification; Supply Chain Management is preferred.
- Strong influencing skills – Stakeholder Management to build acceptance of change within the organization.
- Strong leadership skills – Develop and grow the Sr Advisors and Process Improvement Advisors community.
Whats On Offer
- Career growth opportunities to head and manage a team.
- Attractive opportunity to influence at the highest levels.
- Excellent remuneration package awaits the successful applicant.
Apply for this job:
Apply online using the form below or phone Carla Lastimosa on +603 2302 4058 quoting Job Ref H1657780.
Apply for this job
To apply online please click the 'Apply on Company Website' button below. For a confidential discussion about this role please contact Carla Lastimosa-Ho quoting reference number H1657780 on +603 2302 4058.
