- Job Ref. No
- 926734
- Location
- London - Broadcast Centre Media Village
- Contract Type
- Attachment/Fixed Term
- Contract Duration
- 12 months
- Job Category:
- New Media & Technology
- Closing date for applications
- 27 January 2013 at 11:59pm
Department
BBC Global News has a growing portfolio of Future Media activities developed and managed by a core future media team, working closely with the language services and the English news and non-news production units, across World Service and elsewhere within the BBC. The role is expected to evolve as future media strategy develops.
Role
Working as part of a technical team, the Delivery Specialist will have responsibility for the solving of technical problems related to the delivery of online and other services supported by the Future Media team. Problems and requests may be logged by language services responsible for creating content, and these will come to the Delivery Specialist directly, through email to a group address, or through the service desks. The Delivery Specialist will advise the language sections accordingly, and will also have third-line support responsibilities for calls logged through service desk and relating to Global News future media activities. Other problems and requests will come from members of the public, and the Delivery Specialist will be expected to respond to these and ensure content is available to the widest audience possible.
On a rota basis, the Delivery Specialist will be required to provide out-of-hours support for future media activities. Editorial judgement will be expected from the Delivery Specialist in prioritising services and activities, and minimising downtime for online services.
The Delivery Specialist will be responsible for the installation and management of servers that are used for content production and media streaming tasks. Servers under the management of the Delivery Specialist may be either available on the internet or internally on the BBC network. Additionally, the Delivery Specialist will have responsibility for the scheduling of audio and video capture for the internet, including the management of a World Service bespoke scheduling system, and ensuring the online output of World Service language services in multiple formats.
The Delivery Specialist will deal with third parties chosen by Future Media for online delivery of services, and will be expected to manage existing third parties as well as introducing new companies and services and managing their delivery. The role will involve applying expertise in the delivery of online services using a wide range of suppliers.
The Delivery Specialist will be involved in Future Media projects, and will be expected to take an active part in delivering products and services required by the various project teams in World Service Future Media. Projects will also be undertaken in the Delivery team, and the Delivery Specialist will be expected to take responsibility for projects that will have an effect on World Service output
On a rota basis, the Delivery Specialist will be required to provide out-of-hours support for future media activities. Editorial judgement will be expected from the Delivery Specialist in prioritising services and activities, and minimising downtime for online services.
The Delivery Specialist will be responsible for the installation and management of servers that are used for content production and media streaming tasks. Servers under the management of the Delivery Specialist may be either available on the internet or internally on the BBC network. Additionally, the Delivery Specialist will have responsibility for the scheduling of audio and video capture for the internet, including the management of a World Service bespoke scheduling system, and ensuring the online output of World Service language services in multiple formats.
The Delivery Specialist will deal with third parties chosen by Future Media for online delivery of services, and will be expected to manage existing third parties as well as introducing new companies and services and managing their delivery. The role will involve applying expertise in the delivery of online services using a wide range of suppliers.
The Delivery Specialist will be involved in Future Media projects, and will be expected to take an active part in delivering products and services required by the various project teams in World Service Future Media. Projects will also be undertaken in the Delivery team, and the Delivery Specialist will be expected to take responsibility for projects that will have an effect on World Service output
Requirements
• Considerable experience of diagnosing and fixing technically complex problems across a variety of hardware and software platforms
• Experience of providing broadcast support services to a large and diverse user base.
• Understanding of content production systems and content creation software
• Strong working knowledge of digital audio and video production, including camera operation, vision mixing, encoding and delivery of content over the internet
• Ability to install and manage servers using Microsoft Windows, Unix and Linux server operating systems
• An understanding of live service monitoring, including the ability to configure SNMP and Nagios software
• Technical experience of a wide range of software used to create content for online services, such as Adobe graphic and video production software and Windows and Apple operating systems.
• Experience in the use of audio and video codecs, and knowledge of how the choice of codec and its configuration influences the quality of the resulting output.
• Ability to set up and configure server software for live use, demonstrations and internal evaluation. Knowledge of Perl scripting and Apache software is desirable but not essential.
• Experience and in-depth understanding of web technologies
• An understanding of network issues, including TCP/IP, DHCP and DNS, along with an awareness of security and other implications for internet-connected devices
• An understanding of digital audio and video standards, and ability to troubleshoot issues within the baseband and encoded signal domains.
• Ability to set up computer hardware and related equipment for presentations and demonstrations of web-based content, and to run the technical delivery of live events.
• Ability to manage the workflow of issues logged, and to devise ways of handling and tracking the problems on an ongoing basis.
• An understanding of Global News output and editorial priorities, and the technical challenges facing online delivery of multilingual content, including the rendering and presentation of languages in complex scripts.
• An ability to apply sound editorial judgement to problems so that any loss of output is kept to a minimum
• The ability to comprehend and communicate clearly on a wide range of technical matters as well as the interpersonal skills necessary to communicate effectively with customers at all levels in a culturally diverse environment.
• An appreciation of BBC output and the potential for online technology to enhance the BBC offering.
• Excellent customer service skills with the ability to identify a customer’s requirements and to recognise whether these can be met effectively from the resources, timescales, skills and funds available.
• Ability to manage workload plus scheduling in any ad-hoc work and keeping customers informed as to progress.
• Project management skills
