Research Associate I in Nairobi, Kenya

FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in Health, Education, Nutrition, Environment, Economic Development, Civil Society, Gender, Youth, Research and Technology– creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 60 countries, all 50 U.S. states and all U.S. territories. We are currently seeking qualified candidates for the position of Research Associate I in Nairobi, Kenya

Position Description:

• Work closely with project staff to support project-specific GCLP laboratory audit activities and deliverables, and other project-specific activities.
• Track/monitor local laboratory-related activities and information and prepare/present status reports.
• Under supervision by project management staff, assist with capturing QA/QC details related to laboratory audits.
• Monitor the progress of laboratory and project activities via telecommunications, e-mail; project-specific reporting and tracking of audits, reports, and other project metrics.
• Organize and facilitate team meetings and participate in meetings with the government and the prime contractor as needed.
• Manage the local laboratory-related paper files.
• Tabulate local laboratory-related metrics.
• Track audit reports.
• Monitoring local laboratory audits and audit report schedules; prepare documents for upcoming laboratory audits.
• Communicate with laboratory audit team members as requested.
• Prepare laboratory-related training tools and presentations.
• Review laboratory-developed documents and reports.
• Prepare administration and analysis tools.
• Interact with internal and external contacts to resolve issues with discretion, tact and poise.
• Perform other related duties and administrative duties as assigned.

Minimum Requirements:

MS/MA /MPH with 3-5 years relevant experience and professional level of knowledge and expertise in research methods and application, BS/BA in public health or related field with 5-7 years relevant experience.

Familiarity with public health, HIV and/or clinical laboratories as related to clinical trials and laboratory analysis. Experience using relevant software and tools (SharePoint, Word, Excel, PowerPoint). Knowledge of and ability to use electronic data processing systems to gather, store, retrieve and analyze data. Must possess strong written, verbal, and organizational skills. Requires relevant English language skills and ability to manage fast-paced work flow with minimal supervision.

FHI 360 has a competitive compensation package. Interested candidates may register online through FHI 360's Career Center at www.fhi360.org/careercenter or through the Employment section atwww.fhi360.org. Please submit CV/resume and cover letter including salary requirements. Please specify source in your application.

Research Associate II in Nairobi, Kenya.

FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in Health, Education, Nutrition, Environment, Economic Development, Civil Society, Gender, Youth, Research and Technology– creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 60 countries, all 50 U.S. states and all U.S. territories. We are currently seeking qualified candidates for the position of Research Associate II in Nairobi, Kenya.

Position Description:

· Schedule and conduct laboratory audits and assessments in compliance with international standards, specifically GCLP. Such audits to be conducted in Africa and South/Latin America and other locations as needed of general, TB, PBMC, HIV and other types of laboratories.

· Prepare written communications to laboratories to schedule audits in compliance with funder’s policies and procedures.

· Prepare written reports and other communications relating to audits within the timeframe and format required by the project.

· Provide thorough review for audit reports conducted by fellow FHI 360 laboratory specialists.

· Assist with the preparation and delivery of trainings to laboratory staff (including general laboratory technician training and laboratory supervisor training) and training-related services.

· Provide technical assistance to laboratories and others as needed and requested as part of overall capacity building and continuous improvement efforts.

• Mentor other FHI 360 laboratory staff in the procedures and functions of project-specific GCLP audit procedures.

· Provide additional laboratory support services per project-specific requests.

· Perform other duties as assigned

Minimum Requirements:

MS/MA /MPH with 5-7 Years relevant experience, Degree in biological science or laboratory sciences within a clinical or diagnostic discipline or Higher National Diploma in Medical Laboratory Technology with 7-9 years relevant experience, at least five (5) years related work experience within a clinical or research laboratory including experience with laboratory audit, quality control and quality assurance systems and implementation. Proven ability and aptitude to conduct detailed laboratory audits and to perform quality assurance assessments against accepted national and international standards and GCLP requirements. Demonstrated excellent written and oral communication skills. Experience with conducting US government-contracted GCLP audits is desirable. Ability to travel within Africa and Latin/South America for up to 75% of the time.

In-depth knowledge and practical experience conducting laboratory audits is required. Proven capability and direct experience in clinical and research laboratory functions and services, including in resource-constrained settings. Substantial experience in Laboratory audits. Excellent attention to detail. Excellent interpersonal skills, particularly diplomacy. Good in both written and spoken English and report writing.Direct experience developing and delivering trainings in laboratory sciences.

FHI 360 has a competitive compensation package. Interested candidates may register online through FHI 360's Career Center at www.fhi360.org/careercenter or through the Employment section atwww.fhi360.org. Please submit CV/resume and cover letter including salary requirements. Please specify source in your application.

Carrier Business Manager - London, Kenya & Singapore )

This role will be on 2 year Term Contract on Full Time basis

There are 3 positions currently available in the locations of London, Kenya, Singapore

Carrier Business Manager is entrusted with...

serving the Targeted Major Global Carrier Customers through successful add on services and optimal portfolio mix,

Responsible for achieving revenue and order booking targets for the Account and developing strong relationships with the customers at various levels (CEO, CFO, CIO and Business Unit Leaders).

Business Owner of the account, responsible for understanding & anticipating customer requirement, mapping competition and positioning Airtel Enterprise Services as the preferred service provider for the account.

Providing top of the line services through an account management team and ensure a higher Revenue Market Share and customer satisfaction for the account.

Principle Accountabilities

1) Achieving the assigned Global Data and Voice Wholesale Revenue from the assigned accounts

The position will be responsible for all the business from global Data and Voice wholesale In the accounts assigned . The position will be based outside of India and closer to the global customers. The position will build the global carrier business with the help of a team and ensure that all the revenue targets from these accounts is met.

2) Achieving the assigned Global Wholesale Data and Voice OB from the assigned accounts

To generate the leads and convert them to Order booking from the global wholesale to ensure that the targets are met consistently. To ensure that Bharti is penetrating into multiple carrier segments across geographies and that we are gaining RMS on a Y on Y Basis l

3) Maintain profitability for business from carriers

• Attain EBIDTA and maintain the same.
• Reducing Cost of Infrastructure, both OPEX and CAPEX. Ensuring Margins are maintained By constantly reducing Opex
• Increase Partnerships with carriers and also products to increase revenue streams.
• Have focussed teams on the International Business in the regions and also build teams across the globe to develop new revenue streams.
• Build new models and products with Carriers to increase profitability.

4) Revenues Planning & Market share

• Forecasting and planning next financial year’s vertical target on the basis of the Bharti group’s business plan for global Wholesale, last year’s performance and future potential.
• Predicting vertical trends, bases annual sales forecasting etc.
• Ensuring protection of existing market shares through customer retention and effective sales strategy implementation
• Mapping customer spending patterns, its future telecom/ communication budgets, possible expansion plans, and its financial limits.
• Ensure pipeline is build up with new potential account, and new order prospects

5) Customer Delight, Account Retention, Controlled churn

By creating a differentiated customer experience, controlling revenue churn and maximising revenue by evolving innovative and new products and services

6) Ensuring Satisfied Customers by achieving high CSMM scores

Introducing a very efficient and effective Service Account Management system and to offer differentiated and delightful customer engagement.

7) Timely Revenue Assurance

Tight monitoring and credit control ensured better collection Percentage

8) International Alliances

Identifying, contacting & facilitating tie-ups with international telecom service providers along with the top management.

Setting up & managing international operations and support team

9) Process Flow and SLA adherence

Ensuring signing of main proposal at customer HQ & replication of the proposal terms at the customer sites in other regions

Reviewing target achievement by the Regional Business Mangers at the end of the month and taking appropriate action in case of a shortfall.

10) Information Tracking

• Accumulating regular updates, information and feedback on AES products and services.
• Maintain funnel by teams in ECRM
• Tracking the number of order closures, opportunity identification, orders logged in Metasolv.
• Tracking Order Processing & Management System for billing, collections & management activities.
• Track accrued revenues for each vertical by Regional Business Manager (vertical) through the Revenue Tracker
• Tracking competition activities from key customers, sales and delivery & care people.

Desired Skills & Experience

Qualifications & Experience : MBA / 8+ years in Telecom

For KENYA:

Should have worked in various parts of Africa/Primarily focus on candidates relationships with International carriers. Product knowledge is not completely aligned can be considered to be hired/Should have voice and data experience both/Should have both sales and business development experience

For SINGAPORE:

Should have worked in countries like South east Asia, North Asia and Indo China/ Primarily focus on candidates relationships with International carriers. Product knowledge is not completely aligned can be considered to be hired/Ideally multilingual/Should have voice and data experience both/Should have both sales and business development experience

For LONDON:

Ideally multilingual/Should have worked in countries like Germany Italy Spain France Belgium Netherland/Primarily focus on candidates relationships with International carriers/ Product knowledge is not completely aligned can be considered to be hired (This is true for both US and Europe)/Should have voice and data experience both/Should have both sales and business development experience

Application

Kindly mention the location preference in the subject line while applying for the position.

Carrier Business Manager (3 positions in London, Kenya & Singapore )