This is a vital supporter-facing role, providing an excellent level of service to Christian Aid’s supporters. The post-holder will play a key role in ensuring that all communications with supporters are of the highest possible standard, that enquiries are handled efficiently and promptly, and that Christian Aid’s database accurately reflects the details and wishes of our supporters.
This role will be based in the financial processing unit. Duties will involve the opening of post, processing of cheque donations, credit cards, charity cards and charity vouchers donations onto the database and updating supporter records in the database. Other duties will include answering phone queries from supporters of a general nature or relating to donations received, along with other admin duties assigned by your line manager.
You will have a background in providing excellent customer/supporter care, and preferably experience in financial processing or cash handling. You will also have considerable experience using a customer or supporter database system.
Please show your suitability for this post by giving answers to the following questions: Using the guidance notes may help you formulate your answers.
Build partnerships
Tell us about a time when you worked in a helpful and cooperative way with to complete a project or activity in the past.
Communicate effectively
Giving information accurately is often crucial to success at work. Give us an example of a time when you communicated something complex in a way that could be easily understood by others.
Steward resources
Please give an example of when you felt overloaded with work and had to set clear priorities to get things back on track.
We value the input of everyone who works for us. That’s why you can expect a wide range of rewards including a generous holiday allowance, a season ticket loan and the flexibility that helps you enjoy a good work/life balance.
As this post is UK based, non-EC nationals will require current and valid permission to work in the UK.
Download the role profile (203 KB pdf)
To apply for this post, please download an application pack and email your completed UK & Ireland application form to: recruitment@christian-aid.org (quoting the reference number).
Please note that CVs will not be accepted.
Job reference: 391-MA
Closing date: 12 noon, Tuesday 29 January 2013
Interview date: 5 February 2013
Christian Aid values diversity and aspires to reflect this in our workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.
