Christian Aid’s work is only possible because of the support we receive from a wide variety of sources. This role is a great opportunity to use your excellent communication skills to provide an outstanding level of care to Christian Aid's supporters. The post holder will play a key role in ensuring responses to enquiries from supporters are of the highest possible standard and encourage supporters to further their involvement in Christian Aid.
As part of the Supporter Relations Division, the Supporter Enquiries Unit is the first point of contact for supporters and members of the public who contact us to find out more about Christian Aid's work, or who would like to send in their feedback on current activities.
In this vital role you will deal with enquiries by telephone, email and letter and liaise with people across the organisation to ensure that supporters are well informed about our work and receive communications in their preferred format. You will take donations over the telephone, encourage supporters to get involved with our work in new ways and ensure that the supporter database is kept up to date.
Educated to GCSE standard and with good MS Office skills, you will have an excellent understanding of supporter care with experience in a customer or supporter care environment. Ideally you will also have a good understanding of geographic, economic and political issues, as related to Christian Aid’s work.
More than half the world lives in poverty. Christian Aid aims to put a stop to that. So we campaign against the inequalities that keep people poor and we work with local organisations to give people strength to find their own solutions to the problems they face, irrespective of their religion. If you’re as determined as we are to end poverty and injustice across the world, work with us to make change happen.
Please show your suitability for this post by giving answers to the following questions: Using the guidance notes may help you formulate your answers.
Communicate effectively
Tell us about a time when you needed to explain something in a simple or different way because someone appeared to have not understood you.
Build partnerships
Give us an example of when you treated others with dignity and respect while recognising that they had different ideas and views to you.
Deliver results
Please tell us about a time when you were particularly conscious of the quality of your work and how you ensured it met the standards required.
We value the contribution each person makes to the success of our organisation. That’s why you can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan and flexibility that will ensure you enjoy a good work/life balance.
As this post is UK based, non-EC nationals will require current and valid permission to work in the UK.
Download the role profile (48 KB pdf)
To apply for this post, please download an application pack and email your completed UK & Ireland application form to: recruitment@christian-aid.org (quoting the reference number). Alternatively, your completed application form can be printed out and posted to us at:
Christian Aid
35 Lower Marsh
Waterloo
London SE1 7RT
35 Lower Marsh
Waterloo
London SE1 7RT
Please note that CVs will not be accepted.
Job reference: 390-MA
Closing date: 12 noon, Monday 28 January 2013
Interview date: Friday 8 February 2013
Christian Aid values diversity and aspires to reflect this in our workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.
