Recovery Officer Standard Chartered Bank - Tanzania

To manage and control all matters relating to delinquent accounts in the x – 149DPD delinquency buckets for Unsecured Personal Instalment Loans (UPIL) by constantly reviewing collection procedures and ensuring early recovery actions are taken to maximise prospects of full recovery and execute the collection strategy under direction of the Collections Manager.

To manage and control all matters relating to Recovery of Charged-off accounts in Unsecured Personal Instalment Loans (UPIL) and SME by constantly reviewing collection procedures and ensuring early recovery actions are taken to maximise prospects of full recovery and execute the collection strategy under direction of the Collections Manager.

The role also has responsibility for tele-verification of customer prior to extension of Credit.

Key Roles & Responsibilities

•Manages the day -to-day collections of UPIL to ensure losses are minimised and recoveries maximised by the effective implementation of collections strategy under direction of a Collections Manager.

•Contributes towards the review of processes within Collections of UPIL to identify risk and opportunities to streamline operations, improve service and minimise losses.

•Contributes towards highlighting and analyzing Credit failures to identify ways of improving the Credit approval process for UPIL accounts.

•Contributes towards maintenance and analysis of MIS statistical information relating to performance of the accounts and escalates trends for input to Product Development Process.

•Legal, regulatory, economic and compliance including the following;

-Ensure compliance with the Group’s standard and regulatory requirements pertaining to money laundering and CDD

-Participate in and/or support the Bank’s effort to combat money laundering

-Exercise due care and diligence on matters related to Money laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superiors and subordinates.

Qualifications & Skills

•Graduate with 2 years experience in Credit preferably Debt recovery.
•Credit skills
•Good negotiation and communication skills.
•Understands market trends and can interpret impact on the CB portfolio
•Full knowledge of Consumer Bank Products and those of the competitors
•Good Computer skills with knowledge of Credit MIS
•Strong analytical skills and attention to detail
•Basic Project management skills

How To Apply

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Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.