Laboratory Instruments Field Engineer

Expert services for Xpert professionals. That's XPE.

As one of the leading Belgian companies for the contracting of highly qualified scientific staff and a top player in the field of scientific writing and e-Learning, XPE Pharma & Science provides tailor-made sourcing services aimed at bringing together professionals and companies. In addition, we specialize in project-based assignments, utilizing our extensive know-how and expertise to independently execute projects from start to finish.
Laboratory Instruments Field Engineer

Company Presentation:
XPE
Part of Adecco Group Belgium
Function Description:
• Provide installation support, maintenance, modification and/or repair on various Advanced Staining instruments.
• Effectively communicate with internal colleagues and external customers within established time guidelines in order to meet customer’s expectations
• Document and complete service administration activities in a timely manner in order to comply with ISO, FDA, and Company policies.
• Ensure the on-time and appropriate application of all published Technical Service Bulletins (TSBs) that are issued by the Business Unit recommending or mandating updates or changes to the Instruments in the field.
• Actively support the sale of service contracts, assist sales representatives and service engineers with system configurations and upgrades, and provide input on ways to improve financial performance in order to generate service revenue.
• Broaden knowledge and experience to improve product, application and professional development skills and ultimately, represent the company in a professional manner.
• Maintain spare parts stock within budgetary limits in order to maximize “Fast Time Fix” repair metrics.
• Control expenses in order to maximize the profit contribution to the company.
• Represent the company in a professional manner in order to install confidence within current and prospective customers of Company products.
Profile:
You have a Bachelor Degree in Electro-mechanics or equivalent by experience.

You have at minimum a first experience in field engineering, by preference, in a medical environment.

Your are customer oriented

You are flexible, you are a decision maker and you are autonomous.

Good IT skills, Advanced Staining equipment runs with computers and is connected to networks

You have good commands of Dutch, French and English.

Offer:
Permananent Contract
xpe-group.com