Supporter Operations Assistant - Supporter Services Team

Salary: £18,415K PA
Location: Based in Vauxhall, London

WaterAid's mission is to transform lives by improving access to safe water, hygiene and sanitation in the world's poorest communities. With a growing number of supporters and campaigners in the UK, it is essential that we offer a consistent and excellent experience to all our supporters.

As part of the Supporter Services team at WaterAid, Supporter Operations plays an important role in supporting our fundraising and campaigns teams to maximize supporter engagement and fundraising, in order to meet our ambitious targets.

Within the Supporter Services department, the Supporter Operations Assistant's primary role is to open and sort the organisation's post every day in a secure environment, and to batch and add the information to the database quickly, efficiently and accurately. This role provides an effective and efficient service in the management of WaterAid's funds and data by taking responsibility for the reconciliation one-off payments and for the accurate capture of data on Raiser's Edge.

Candidates will be expected to have good numeracy and communication skills, , delivering consistently high standards of efficiency and accuracy. You will need to be a team player, who shows initiative and has the ability to administer and reconcile complex financial information on a supporter database. Attention to detail is vital in this role. 

For more information please download the Supporter Operations Recruitment Pack ( Word  1073KB) and Equal opportunities monitoring form ( Word 26KB).

To apply, email an application form to jobs@wateraid.org.

Closing Date: Sunday 18 November 2012
Interviews: Monday 26 and Tuesday 27 November 2012