Senior Manager, Operations Freedom House

Freedom House promotes the spread of freedom and democracy around the world through research, effective advocacy, and programs that support frontline activists.  We are a leader in identifying threats to freedom through our highly regarded analytic reports, including Freedom in the World, Freedom of the Press, Freedom on the Net, Nations in Transit, and Countries at the Crossroads.  With 13 field offices and two U.S. offices, we support the right of every individual to be free.
Position Summary
The Senior Manager for Operations will oversee and manage Freedom House's day-to-day operation functions in our field offices and US-based offices (DC and NY).  The position is based in Washington DC and reports to the Chief Operating Officer.
Minimum Qualifications

• Bachelor’s degree in Business or related field, Master’s degree strongly preferred
• 8-10 years directly related experience, with at least 2 years managing IT
• 2 years of experience managing operations in a global NGO strongly preferred
• Strong ability to communicate effectively in English, both verbally and in writing
• Expert project management skills from conception through implementation, and close-out
• Strong ability to maintain a positive demeanor and succeed in a growing organization
• Flexibility, adaptability, and strong ability to thrive in a fast-paced environment with changing priorities in multiple locations
• Excellent interpersonal skills to successfully work with contacts and stakeholders in  diverse and cross-cultural environments, with sensitivity and a high degree of courtesy
• Superb ability to apply good judgment in dealing with contacts, and problem resolution
• Strong ability to persuade and facilitate cooperation between people with divergent views
• Attention to detail, ability to multi task  and produce error-free work on deadline
• Knowledge and understanding of human rights and democracy issues around the world

Some Duties and Responsibilities

• Manage the organization’s third party IT vendor for  network-related issues
• Oversee the technical management of the website, ensuring functionality and future development 
• Oversee the efficient and professional functioning of the day-to-day office operations (DC and NY) including front office and back-of-the-house functions
• Oversee procurement, leasing and proper inventory of supplies, office equipment (including computers), capital purchases such as furniture, appliances, etc.
• Serve as the main point of contact for all building and landlord-related issues
• Ensure operational policies and procedures are up to date and communicated to staff
• Coordinate Freedom House’s “knowledge management” infrastructure, ensuring proper and accurate documentation from all departments and data centralization
• Assist with field office compliance issues relating to operations infrastructure, office openings and closings, and field office policies and procedures
• Attend programmatic back-stopping meetings and address operational issues
• Research country registration regulations and procedures
• Maintain field office contracts and leases
• Assist in managing travel and field office security and protocols
• Assist in the assessment for and set-up and break-down of field offices
• Oversee and ensure the professional appearance, scheduling and functioning of the DC office in-house conference facilities and A/V equipment
• Coordinate, create and manage annual budgets for operations division, including ensuring appropriate and timely payment and file keeping to contractors and service providers
• Other related duties as assigned.

We offer great benefits including:

• 100% employer-paid dental insurance
• 100% employer-paid health insurance; or generously subsidized depending on plan and coverage
• 100% employer paid life insurance and accidental death and dismemberment
• 100% employer paid short-term disability and long-term disability insurance
• 403(b) Retirement Plan with generous matching funds with 2 year 100% vesting schedule
• Flexible Spending Accounts for medical and dependent care reimbursable expenses
• Transportation pre-tax payroll deduction for metro, and garage parking in DC
• Generous paid vacation leave, sick leave, personal leave, and holidays
• Tuition Reimbursement for graduate studies
• And much more……

Qualified and Interested applicants
We invite qualified candidates to send a resume, and cover letter with salary history and desired salary (only candidates who send salary requirements will be considered for the position) to: recruiting@freedomhouse.org or fax at (202) 822-3893, Attention: HR Dept., referencing 2012-058 SMO. Only candidates who have been selected for an interview will be contacted.
Only candidates authorized to work in the U.S. without any restrictions need apply.
EOE M/F/D/V