FINCA International, one of the world's leading microfinance institutions, provides financial services to over 950,000 clients through 21 wholly-owned and operated subsidiaries in Africa, Eurasia, Latin American and the Greater Middle East.
FINCA International is looking for a Head of Operations for FINCA DRC (Democratic Republic of Congo), based in Kinshasa. The Head of Operations reports to the CEO and supervises Customer Support Center, Delivery Channels Management, Payments and Reconciliation and Banking Operations.
Role description:
A member of the Management Board accountable for key decisions made affecting the management of the company ensuring all effort is consistent with the strategic vision and directed in support of the business objectives.
Responsible for all operations functions that support the full range of client sales and service delivery activities through the branch and delivery channel networks.
Accountable for the management of the central operations budget.
Responsible for ensuring all operational processes are regulation compliant, up to date and optimized in terms of human effort and cost to FINCA.
Ideal profile:
Bachelor’s Degree [minimum qualification]
Professional qualifications will be an added advantage
Minimum of 10 years work experience in financial/banking sector with a minimum of 5 years as a functional team leader in various capacities
Leadership skills
Strong interpersonal skills
Finance/Numeracy skills
Sound communication skills
Time management
Proactive and logical approach.
Strong knowledge of banking operations, products & processes.
Strong knowledge of card business, channel management, customer service, money transfers, and relationship management
Practical knowledge of project management
Practical knowledge of Core Banking Applications
Proficiency in Computer Applications/Microsoft Office
A natural leader
Highly committed and trustworthy
Confident and assertive
Customer service oriented (customer centric)
