CRM Revenue Management Analyst

Country UAE City Abu Dhabi Department Closing date 31 October 2012

Job Purpose Develop pricing and inventory management strategies incorporate revenue management principles to maximize profits. Work closely with other cargo groups to receive buy in and commitment to revenue management policies and strategies. Manages network aircraft capacity and utilization to maximize profit contribution for cargo. Proactively identifies high load factor flights and underperforming flights, and works with operations and pricing to address challenges and evaluate opportunities to improve performance. Evaluates Revenue Management Capacity forecast and makes necessary adjustments to balance service level and revenue performance. Works with CRM Operations to resolve discrepancies between forecasted capacity and actual capacity for Revenue Management database integrity. Responsibilities Control and manage inbound/outbound flights on daily basis through effective yield control, responsible to explore and achieve untapped revenue opportunities Maximize Network Capacity, Utilization and Contribution Resolve discrepancies between planned load and actual available capacity with CRM Operations for CRMS Database integrity Interface with Passenger Scheduling and SOC to maximize Cargo Capacity & Opportunity across the EY Network Forecast Cargo Capacity on EY Cargo Network with the use of CRMS including segmentation by Service Quality Determine with Pricing Specialist Challenges & Opportunities including alternative routings for High Demand Markets Develop Product/Service Level & Customer Allocations on a Flight & Network Level Responsible for execution of revenue management activities on live flights from operational perspective Responsible for performance monitoring region wise, assess market potential and drive business accordingly Requirements Qualifications and Education: Bachelors Degree preferred Fluent in English and Arabic Strong written and verbal communication skills Strong organizational and analytical skills Experience: Three years of revenue management, operations, or related experience Sound knowledge in the application of revenue management principles Sound knowledge of customer service and operations Ability to analyze and draw business implications from data sources                            Training: Cargo Revenue Management Systems Advanced Cargo Skills and Procedures Pricing methodologies and modeling Advanced qualitative and quantitative analysis skills Knowledge: Knowledge of Airline Cargo Industry Practices Flight Planning & Management Skills Sound knowledge of cargo industry Sound knowledge of IT and automation

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