Customer Support Engineer (SP Cell Team)

This position is for an experienced Customer Support Engineer on a dedicated custom cell team responsible for supporting a very large service provider.

Please apply ONLY if you are eligible to work without restriction in the United States.

No relocation assistance is available for this role.

It's an exciting time to work at Cisco. Every day we connect people to the network and make it come to life. Whether it's using e-learning to educate students far from city centers or downloading the entire Library of Congress in seconds, our networking technology has not only revolutionized the way people do things, but who they are. People are more informed, more efficient, and more involved. With all forms of communications converging onto the network, Cisco is entering an exciting new era. The concept of the network as the platform for transforming life's experiences is no longer a possibility: It is quickly becoming a reality. And Cisco is leading the experience.

Cisco seeks a Customer Support Engineer to join some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. The ideal candidate demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge. This is a great opportunity for someone with patience and an empathetic view of the customer to hone their skills and advance their career providing value to customers while working with an industry leader in networking technology. Business impact of this role is major.

Responsibilities:
- Provide second line phone/email/fax consultation to independently debug complex product problems.
- Provide systems/product training.
- Acts as a focal point for large account network problem resolution.
- Provides support on a world-wide basis.
- Works independently, receiving minimal supervision, with no instruction on routine work and general instruction on new assignments
- Typically reports to Mgr, Advanced Services.
- Typically interfaces with lower level CSE's, VARs, OEMs end-users internal engineering departments.
- Works on problems of diverse scope where analysis requires evaluation of identifiable factors.
- Applies known solutions to solve problems.

Requirements:
- Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 6-8 years related experience. Deep knowledge of telecommunication systems and network environments.
- Ability to analyze, use and configure medium and large enterprise/SP networks.
- In-depth Knowledge of Routing Protocols BGP, MPLS, and OSPF.
- Knowledge of troubleshooting Cisco 7600 platform is required.
- CRS troubleshooting skills and architecture knowledge is a big plus.
- CCIE highly desired.
- Ability and willingness to work various shifts is a huge plus.
Customer Support Engineer (SP Cell Team)