As a Global Contact Centre agent based in our new Manchester contact centre, you will be the first point of contact for Etihad’s guests and trade partners. An Etihad Global Contact Centre Agent is responsible for exceeding our guest’s expectations by delivering inspirational service whilst maximizing sales opportunities in a culturally diverse environment which handles contacts from our guests globally.
Responsibilities
Responsibilities shall include but limited to:
Deliver inspirational service with each guest contact in line with set standards.
Achieve individual revenue sales targets and contribute to team targets.
Expert knowledge of Etihad’s products, services and procedures.
Support back office functions as required e.g. ticketing, refunds etc.
Requirements
Secondary school education or equivalent.
Full training is given, but 2 years+ experience in contact centre, customer service or guest service environments is advantageous
Experience in airline reservations or a travel organization also a definite advantage.
Training and Knowledge:
Excellent verbal and written communication skills.
Fluent in English, second or third languages in Dutch
Computer literate.
Full training is given, but previous experience with Sabre or another reservations and ticketing system advantageous
The Individual:
Target and results driven.
Empathetic with a positive attitude and the willingness to work in a multicultural environment.
A passion for people and delivering inspirational levels of service.
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