Getronics BeLux is looking to hire a team leader for its Product Sales team based in Diegem/Brussels, Belgium. This function/team’s role, which is customer facing, is to service the products needs of our customer, encouraging them to purchase all their IT requirements from one source.
The person in this role will run a small team of Product Specialists (2-3 people) ensuring they have the right skills and knowledge to provide our customers with a product supply service.
Work Objectives
- Manage the Product Sales Desk & Portal
- Hit the agreed revenue target for the team
- Ensure all quote requests are completed in the agreed SLA’s
- Maintain the various versions of the Product Sales Portal
- Report on levels of quotations and conversions
- Monitor the performance of the team
- Make sure that all team members have the right skills to provide our customers with an excellent service
- Own the Vendor relationships
- Liaise with all sales people in the organisation
- Organise vendor training to ensure the Product Specialists keep their skills current
- Schedule workload so all quotes are completed within agreed SLA’s
- Ability to participate actively during review meetings
- Support in Backlog review on product
- Attend and actively participate in monthly management team reviews
- Act as first level escalation point of contact
- Constant communication with Team members to ensure business as usual is maintained but also that the group as a whole can be adapted to changing business needs.
Responsibilities
- Assist Product Specialists to find solutions for more complex tasks within the team
- Provide first line support and advice to the team
- Monitor adherence to operational and quality standards for own area and ensure full compliance with established procedures
- Ensure the most effective utilisation of resources, planning, scheduling and monitoring the work of the team.
- Ensure the delivery of cost affective and quality services thereby achieving high level of customer satisfaction
- Communicate relevant information both into the team and up through management
- Identify and act on opportunities to improve existing processes and work methods, implementing changes as appropriate
- Liaise with customers and colleagues providing guidance and advice in support of key customer issues as appropriate.
- Ensure the affective utilisation of resources within the team/section, planning and scheduling the work of the team
- Review and report on performance of the team identifying resource requirements where appropriate
- Develop the performance of the team, contributing to the performance reviews and ensuring appropriate training of the staff
- Participate in any recruitment and resourcing activities where required
- Contribute to management planning, identifying resource requirements and producing management reports.
- Participate in cross-functional projects representing own team
- Identify and act on opportunities to improve existing processes and procedures implementing changes where necessary
PROFILE
- Graduate level qualification or equivalent in IT or Business Studies
- Equivalent of 1-2 years call centre experience
- Equivalent of 1-2 years of Telesales experience
- Understanding of the function of a Valued Added Reseller and distribution of IT Products
- Ability to communicate effectively with team members and relevant management across the business
- Effective organisation and planning skills to meet the day-to-day challenges of running the sales desk
OFFER
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