| Responsibilities |
Supervise the efficient operations and monitor performance of the assigned team in order to achieve revenue, yield and volume targets
Ensure team compliance with all EY reservation policies and procedures and standards of guest service (i.e. handling guest problems, answering telephone enquiries within 3 rings, pre-flight checks, timeliness, grooming, courtesy etc)
Handle day-to-day problem resolution, escalating to higher levels as required.
Assign duties, responsibilities, staff roster and leave records
Coach, counsel and motivate the team, evaluate performance in a meaningful way that recognizes staff achievements and provide opportunities for skills enhancement (i.e. schedule training in AUH, shadowing for new joiners etc);
Keep self and the team up to date on product, service, policies and procedures through regular team meetings ensuring communication and understanding by team members.
Ensure all monies accounted for and TSR tallies
Ensure ticket stocks are correctly logged, stocked, stored and all material properly stocked and displayed.
In a state of flight disruption, ensure liaison with all involved (guests and colleagues alike) is managed in a positive manner and that revenue and guest satisfaction requirements are maintained
Responsible for having queues, PTA issues, TODs and re-issues completed in a timely manner
|
| Requirements |
Qualification & Education:
High school graduate
Experience:
Three to five years airline or travel agency experience in a reservations and ticketing role with at least two years supervisory experience
Training & Knowledge:
Etihad reservation system*AMADEUS* - courses in reservations and ticketing
Airline advanced passenger tariff and pricing course
Recognized IATA or knowledge in rules and regulation of airline restrictions
Coaching skills
Good written and oral English language skills
Ability to work under pressure and to short lead times
Able to work on own initiative
Good PC skills include Word, Excel, PowerPoint, Internet
Numerate
|
Click here to apply for this job