Teller Service Manager Standard Chartered Bank - Tanzania

To manage the customer service function, to ensure the delivery of quality service to customers, to project a professional and warm image, and contribute towards continuous improvements and service quality.
To manage Branch cash position and Ensure branch limit s is not breached.

Key Roles & Responsibilities

1.Dual control of the Branch strong-room with Branch Operations Manager/or delegated staff.
2.Perform confirmation of cheques as per the laid down procedures.
3.To manage cash in transit facility
4.Ordering of cash from repatriation to Central Cash Depot.
5.Supervision of all cash operations
6.To manage Branch cash position and Ensure branch limit s is not breached
7.Co-custodian of Reserve stock of Blank Forms
8.Attend to Tellers Branch-power referrals.
9.Queue management.
10.Attend to customer interviews, queries, complaints and correspondence
11.Issue Tellers with cash and limited supply of Bank-cheque.
12.Handle all tellers cash differences in terms of laid down procedures.
13.Reconcile ATM cash against Branch records.
14.Replenish the ATMs (Dual responsibility with ATM teller)
15.Ensure that all ATM are technically in order. Liaise with service line/ IT
16.Monitor Tellers cash holdings during the day to ensure they do not exceed the laid down operating limits and clear surplus cash.
17.Monitor Branch cash holdings daily to ensure they are adequate and maintained within the authorized limit.
18.Custodians of the Branch Key Register
19.Check regularly that cheque deposits accepted are collected regularly and dispatched to CSC.
20.Co-ordinate sorting of cash by Tellers on a daily basis.
21.Coordinate verification of cash collected daily.
22.Dual Custodian of Tellers cash overnight.
23.Authorization of entries into BP Debits and BP Credits in Suspense.
24.Perform other duties delegated by Branch Manager
25.Deliver the banks "wealth partner" value proposition to customers, via the "plan, build and protect" methodology
32.Ensure Compliance with
a)Remain alert to the risk of Money laundering and assist in the Banks’ effort in combating it by adhering to the key principles in relation to: ‘Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers’
b)"Guidelines for the submission of Suspicious Transactions Reports" issued by Head Legal & Compliance/Country Money Laundering Prevention Officer
c)Ensure you adhere to health and safety policies and procedures to insure that you work in a safe environment and do not put the safety of other staff and customers at risk.

-Ensure you remain alert to the risk of money laundering as assist in the banks efforts in combating it by adhering to the key principles in relation to identifying your customer, knowing your customer, reporting suspicious activity, safeguarding records and not disclosing suspicions to customers.

Qualifications & Skills

A” Level however a professional qualification would be advantageous (IOBZ or CIS)
At least 3 years Banking Experience is an advantage
Thorough knowledge of bank products and procedures.
Change driven, ability to adapt and motivate others to accept change.
Effective decision taker to handle a variety of branch problems and issues.
Strong interpersonal, management and leadership skills.
Ability to plan.

How To Apply

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Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.