Position Summary
The Regional Manager, South America is responsible for providing customers with excellent customer service through the sale of quality spares, field and factory service, technical support, and training. The position is responsible for the overall performance of the sales, spares, field, factory and technical support departments by recruiting and developing staff, managing financial profitability, and developing client relations for each function.
Essential Job Functions
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Responsible for overall management of site, including personnel and facilities.
- Responsible for implementing and maintaining standards and policies for the functions of providing customer support, repair services, technical support, technical training, field service, and product sales.
- Prepare and manage annual forecasts and budgets.
- Develop and implement company and regional strategic customer service and sales business plans to optimize product, parts, sales and service revenues and profits, including training.
- Hire, develop, motivate and lead high performance service organization and ensure execution of aggressive plans and goals.
- Ensure compliance to legal statutes and regulations as they pertain to FMC Technologies Schilling Robotics’ policies as well as local laws, rules and regulations.
- Identify, assess, and recommend opportunities for new service revenue.
- Maintain, develop, and grow relationships with existing customers through regular onsite visits to better understand the customer needs.
- Partner with other regional and corporate leaders to ensure overall alignment with the business strategy.
- Assist sales and customer service groups with global business opportunities and contracts.
Desired Skills & Experience
Minimum Requirements
- Bachelor’s degree in business, technology or related field and eight (8) years of customer service management or operations management experience in the offshore, oil and gas industry or similar environment.
- Broad knowledge and understanding of sales, customer support, and service issues gained through eight (8) years in the field.
- knowledge of P&L, budgeting and forecasting responsibilities to include management of inventory for a service and parts distribution business.
- Excellent interpersonal skills.
- Strong written and verbal communication skills.
- Solid understanding of Subsea market dynamics and requirements.
- Ability to manage remote operations with minimal day-to-day supervision.
Physical Requirements
- While performing the duties of this job, the employee is regularly required to use hands and arms to perform repetitive motions; to sit, talk and/or hear.
- Specific vision abilities required by this job include close vision.
Company Description
Welcome to the Subsea World of FMC Technologies Schilling Robotics!
FMC Technologies Schilling Robotics (FMC Schilling Robotics) has earned an impeccable reputation as a supplier of advanced robotic intervention products, primarily for the subsea oil and gas industry. Under consistent leadership for over 27 years and a never-ending passion for the pursuit of excellence, we have established a worldwide market supplying intervention systems to virtually every operator of subsea remotely operated vehicles (ROVs).
Our products withstand the harshest conditions in the most remote locations on Earth…in deep ocean environments. We are committed to providing the highest standards of reliability and service at every point throughout the product lifecycle. We value our customers as partners, and believe that our own success is predicated on our customers’ success.
We are consistently raising industry standards with our line of ROVs (Remotely Operated Vehicles), Manipulator Systems, and Subsea Control Systems. Schilling was acquired by FMC Technologies in April 2012 and has become FMC Technologies Schilling Robotics. We are now a proud part of a $5B, leading global provider of Subsea Oil and Gas production equipment with over 16,000 employees. Together, we solve the challenges of deepwater oil and gas production, a segment of the energy industry on a trajectory of long-term growth.
Our Mission
To revolutionize the effectiveness and efficiency of remote control in work-class ROVs.
