Retail Technology Support Specialist (Contractor)

Job Title:	Retail Technology Support Specialist (Contractor)
Requisition Number:	CSSC25398
Job is available in these locations:	Makati, NCR (Manila), Philippines
Overview External:	Chevron is one of the world's leading energy companies, with approximately 60,000 employees working in countries around the world. We explore, produce and transport crude oil and natural gas; refine, market and distribute fuels and other energy products; manufacture and sell petrochemical products; generate power; and develop future energy resources, including biofuels and geothermal energy. To learn more, visit the Explore Chevron website. Chevron is accepting online applications for the position of Retail Technology Support Specialist (Contractor) located in Makati City, Philippines through October 12, 2012 at 11:59 p.m. (Eastern Standard Time).
Position Details:	Responsibilities for this position may include but are not limited to:  Supports and resolves stores' Point-Of-Sales (POS) Systems issues related to hardware and software applications, assists store personnel with basic POS, printers, and pump issues Tracks incidents, documents problems and solutions, and records all activity and communications Guides Retailer or Retailer representative through troubleshooting processes quickly and efficiently to minimize sales disruption and to keep service station operational Provides training for procedural problems associated with terminal functionality Resolves 90% on going problems through verbal instructions on corrective action Initiates service dispatches to the various vendors of terminals Analyzes issues, establishes priorities, anticipates consequences, makes decisions and takes action with fine attention to detail Monitors the resolution of the problem and status of the call, escalates issues as necessary Interfaces with other groups Required Qualifications:  Bachelor's Degree in any field At least 1-2 years experience doing customer technical support functions  Proficient in the use of MS Office applications Can work with minimal supervision  Good oral and written communication skills  Strong interpersonal, organizational, and leadership skills Good analytical and problem-solving skills Can deliver effective presentations across a multi-cultural customer base Open to night shift and shifting work schedule, work on weekends and holidays Relocation Options: Relocation will not be considered within Chevron parameters. International Considerations: Selected candidate will work in the Philippines under the local payroll system and benefits.

Retail Technology Support Specialist (Contractor)