Global Operations Officer Standard Chartered Bank - Malaysia

Job Description

p erform specific duties as instructed by the management and delivering the objectives set by the Group, Company and Department through
consistent high quality performance and services to customers (outside & within) with the emphasis on accuracy, TAT and productivity and in
accordance with the relevant procedures, guidelines and policies.

Key Roles & Responsibilities

1. K now fully & perform BAU within TAT without error guided by operation procedures, standards, guidelines and policies.
2 . Ensure consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the
Service Level Agreement, efficiency/accuracy standards and good business processes / judgment.
3. E nsure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct
imposed by the Company / Group.
4 . Manage the operational risk of the team to avoid operational / reputational losses and ensure awareness and full compliance of all laid
down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company / Group.
5. K ey Control Standards Assessment within department with nil over dues.
6 . Follow up on corrective/ preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level.
7 . Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering and KYC, acquiring relevant
knowledge and training; thus, providing support to superiors and subordinates.
8. C ontinue to seek improvement in self, team & operational processes to achieve service and performance excellence.
9. Support the roll-out of the Company’s & Group’s policies and initiatives.
10. E nsure full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the
Company/Group.
11. To assist managers and SGOO in the Unit’s operation.

Qualifications & Skills

Minimum qualification is Diploma
Have experience in Credit Risk Control and other related field
Professional Qualification in the related field is an advantage

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Company Description

Standard Chartered PLC is a leading international bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has operated for over 150 years in some of the world's most dynamic markets and earns more than 90 per cent of its income and profits in Asia, Africa and the Middle East. This geographic focus and commitment to developing deep relationships with clients and customers has driven the Bank's growth in recent years.

With 1,700 offices in 70 markets, Standard Chartered offers exciting and challenging international career opportunities for around 85,000 staff. It is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. The Bank's heritage and values are expressed in its brand promise, Here for good.