Customer Service Supervisors (x10) | Doha International Airport | Doha

Doha International Airport
Doha International Airport (DIA) is the hub for the rapidly expanding international Qatar Airways network. Open 24/7 and located just five km from Doha's city centre, the airport is used by more than 35 regional and international airlines. It is also home to the world’s only terminal dedicated to Qatar Airways First and Business Class passengers.

About Your Job: This role will ensure that we offer the highest levels of service delivery to all passengers utilizing the airport by: -

•  Ensuring management of security flow through terminal and compliance to laid down standards and procedures.
• Gathering comprehensive customer service feedback data and presents to the Manager Quality Assurance and Customer Service in a timely fashion.
• Supervising the Information Desk Agent to ensure they continuously provides 5 star services to all the passengers and adhere to safety policy and security standards of the company

About You:

• Degree in Business discipline / Hotel / Hospitality management from a recognized institute.
• 5 years of job-related relevant experience required in a similar position and capacity in an operational environment.
• Strong knowledge and working experience of DCS with proficiency in computer applications are essential requirements of the job.
• Must be well versed with all regulations and requirements of airport facilities, systems and procedures.
•  Applicants must have a pleasing personality with excellent communication skills in spoken written English and Arabic.

Note: you will be required to attach the following:
1. Resume / CV
2. Passport Copy
3. Highest education certificate

Customer Service Supervisors (x10) | Doha International Airport | Doha