Location: Baltic Business Ctr, Gdynia, Poland
Title: IT Workplace Engineer
ID: TEC00027246
Description
At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting, intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.
IT Workplace Engineer (Temporary position)
Role reports to Team Leads OR Regional Lead for Workplace (dependent on staff volumes required in each region).
Workplace is the service responsible for the technical delivery, support and management of desktop and laptop computers, PDAs, printers, video conferencing facilities and application services. Application services are not in scope of the Regional Leads (other than for assistance with application deployment).
RESPONSIBILITIES:
- Responsible for local, "hands on" support activity in the designated locations.
- Service requests
- new requests, issues etc
- timely resolution of all queries within SLA targets
- updating of call records
- escalation of issues etc
- "Smart hands" cover
- act as smart hands for other technology service streams if no local presence is available from that stream.
- Administration
- accurate time recording
- feed into personal development framework. Actively seek opportunities to improve, follow process etc
- General
- familiarise with the strategy of the service
- feed requirements/suggestions into Workplace line management
- ensure corporate values are embedded in everything done
- Focusing on Customers
- Inspiring Others
- Driving Results
- Building Talent
- Keep abreast of new technologies and industry best practices
Qualifications
QUALIFICATIONS:
- Extremely strong technical skills in Workplace technologies
- Very strong team working skills
- Very strong service management skills
- Strong time management skills
- Strong communication skills (written and oral)
- Good knowledge of other technology platforms
- English speaking
- Professional experience in the region
Education:
Degree or equivalent (relevant, extensive industry experience may be considered on account)
Certifications:
- Relevant technical qualifications essential (e.g. MCSE, CNE etc)
- ITIL certifications preferred
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law.
We are Great Place To Work 2011 according to the ranking run by Great Place To Work Institute Polska.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit careers.thomsonreuters.com.
More information about Thomson Reuters can be found on thomsonreuters.com.
Job: Technology Operations
Primary Location: Poland-Gdynia-POL-Gdynia-Baltic Business Ctr
Organization: Tech - IT Services
Schedule: Full-time
Job Type: Temporary Work
Travel: No
Job Segments: Temporary, Engineer, Intellectual Property, Contract, Engineering, Legal
