Red Hat is a fast-paced, rapidly growing company that is regularly seeking Technical Support Engineers to provide support for Red Hat's products. We pride ourselves on making high-quality, low-cost technology more accessible to the world. Be one of the first defenders of open source integrity.
Customer-focused technology enthusiasts and those who share our passion for driving open source solutions into the mainstream are the exact kinds of people we’re seeking to lead our support efforts. Applicants will be considered for both immediate and future needs.
A Technical Support Engineer will provide technical support for customers by phone or web. This includes troubleshooting of Red Hat Enterprise Linux and additional layered products. Previous experience with these projects is required. To succeed in this position, candidates will need exceptional diagnostic capacities and the ability to communicate complex information concisely and effectively.
Our Technical Support Engineers also work with senior-level engineers to research and resolve difficult customer issues quickly. This kind of collaborative work, with both customers and fellow Red Hatters, is a cornerstone of Red Hat’s approach to problem solving the open source way.
Come ready to lead and expect passion for code!
Primary Job Responsibilities:
• Provide technical support to customers by responding to web-based inquiries.
• Perform diagnostics of problems, troubleshoot and develop solutions for customer issues.
• Exceed customer expectations with outstanding customer service.
• Consult with and develop relationships with in-house engineers and developers to drive creative solutions and improve customer satisfaction.
• Contribute to global Red Hat knowledge management system in the process of working customer issues.
Customer-focused technology enthusiasts and those who share our passion for driving open source solutions into the mainstream are the exact kinds of people we’re seeking to lead our support efforts. Applicants will be considered for both immediate and future needs.
A Technical Support Engineer will provide technical support for customers by phone or web. This includes troubleshooting of Red Hat Enterprise Linux and additional layered products. Previous experience with these projects is required. To succeed in this position, candidates will need exceptional diagnostic capacities and the ability to communicate complex information concisely and effectively.
Our Technical Support Engineers also work with senior-level engineers to research and resolve difficult customer issues quickly. This kind of collaborative work, with both customers and fellow Red Hatters, is a cornerstone of Red Hat’s approach to problem solving the open source way.
Come ready to lead and expect passion for code!
Primary Job Responsibilities:
• Provide technical support to customers by responding to web-based inquiries.
• Perform diagnostics of problems, troubleshoot and develop solutions for customer issues.
• Exceed customer expectations with outstanding customer service.
• Consult with and develop relationships with in-house engineers and developers to drive creative solutions and improve customer satisfaction.
• Contribute to global Red Hat knowledge management system in the process of working customer issues.
Desired Skills & Experience
Required Skills & Experience:
• 4+ years of commercial Linux experience in the enterprise sector - configuration, troubleshooting, debugging, etc.
• 4+ years of commercial Linux experience in the enterprise sector - configuration, troubleshooting, debugging, etc.
• Knowledge of Linux system administration experience (installation methods, networking, firewall, security, clustering, web servers, and databases using Linux).
• Must have strong troubleshooting/debugging skills and a passion for problem solving and investigation.
• First-rate customer service, prior help desk experience and / or customer-focused experience is a must.
• BS / BA degree or equivalent experience within the enterprise IT sector.
• Prior RHCE or other Linux certification would be considered a huge advantage (Red Hat Certified Engineer certification will be required within 60 days of start).
• Must possess outstanding English communication skills.
• Must have strong troubleshooting/debugging skills and a passion for problem solving and investigation.
• First-rate customer service, prior help desk experience and / or customer-focused experience is a must.
• BS / BA degree or equivalent experience within the enterprise IT sector.
• Prior RHCE or other Linux certification would be considered a huge advantage (Red Hat Certified Engineer certification will be required within 60 days of start).
• Must possess outstanding English communication skills.
Company Description
What began as a better way to build software--openness, transparency, collaboration--soon shifted the balance of power in an entire industry. The revolution of choice continues. Today Red Hat is the world's most trusted provider of Linux and open source technology. Red Hat is engaged in providing open source software solutions to the enterprise, including its core enterprise operating system platform, Red Hat Enterprise Linux, its enterprise middleware platform, JBoss Enterprise Middleware Suite (Boss Enterprise Middleware), and other Red Hat enterprise technologies. The Company employs an open source software development and licensing model that uses the collaborative input of an international community of contributors to develop software.
Additional Information
- Posted:
- December 10, 2012
- Type:
- Full-time
- Experience:
- Mid-Senior level
- Functions:
- Information Technology
- Industries:
- Computer Software
- Job ID:
- 4357126
