Generate and optimize revenue for EY Cargo (EYC) by effective management of the worldwide mail contracts. To develop future business compatible with EY networks requirement for loads. To manage and lead cargo handling operations to make sure all mail SOPs are complied with and enhanced as appropriate to deliver a premium mail service to our customers. To manage standards and mail contract performance through SLA reporting and manage process change in line with EY cargo development needs.
Responsibilities
Develop and implement cargo sales and marketing strategies for the mail business and propose to the business the most profitable mix to acquire. The role will be responsible for delivering incremental revenue for Etihad Cargo
Develop and maintain excellent customer relationships with all mail authorities and partner airlines
Manage tenders from Post Offices and extra territorial offices of exchange? The key decision maker in deciding who we tender with and what the proposition will be
Collect, collate, provide feedback to HQ and pro-actively take action on market intelligence
Manage ongoing contracts with Post Office (PO) and Extra-terrestrial offices of exchange.(ETOE) in accordance with Universal Postal Union (UPU) and legal/operational requirements of the airline
Co-ordinations with local GSA/airline offices for cargo allocation for mail
Co-ordination with operations at transit hub for space allocation and prioritization of mail by category and PO
Escalation point of contact for customer service
Escalation point of contact for finance
Co-ordinate with capacity management to communicate to PO and ETOE’s any embargoes, raised or lifted
Collaboration with local authorities and ensure implementation and compliance to all security requirements for mail
Ensure full data capture and system functionality to handle, manage and bill mail shipments
Liaise with Network Handling team to ensure all mail is handled across the network in line with defined contractual expectations and obligations
Source and recommend next generation mail handling solutions to position EY as carrier of choice for postal authorities across the network
The role will require the ability to manage several different tasks at the same time these will range from commercial sales to operational oversight and revenue integrity
This role will require specific mail air freight experience to execute and deliver a mail revenue incremental sales objective
Requirements
Qualification & Education:
Degree level education to BA hons with acquired specialization in cargo mail sales and operations experience of 8 -10 years
Experience:
Post holder must be able to demonstrate a sound knowledge of cargo mail sales and operations gained over a period of not less than 7 years in a senior sales role, with a proven track of success in business development, achieving sales targets and management of service providers and demonstrated ability to interact effectively in both customer and supplier environment at all levels.
Training & Knowledge:
Excellent written and verbal communication skills
Fluent in written and verbal English
High computer literacy
Sound Knowledge in air cargo and industry business drivers
Sound knowledge of air cargo operations procedures and processes
Excellent numerical analysis abilities and knowledge of reporting systems
Specialised cargo mail knowledge and commercial contacts to bring new business to EY Cargo
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