Reference Code:
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NL/2013/03
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Duty Station:
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The Netherlands – Amsterdam Schiphol Airport
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Position Title:
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Assistant Movements
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Classification:
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Grade Equivalent to General Service Category G5, fulltime
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Type of Appointment:
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9 months (probation) with a possibility of extension
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Estimated Starting Date:
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01 July 2013
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Closing Date:
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19 May 2013
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Under the overall supervision of the Chief of Mission through direct supervision of Cluster Manager Operations, the incumbent is responsible for the meticulous, efficient and effective preparation and achievement of migrant arrivals, departures and transits at Schiphol Airport.
1. Responsible for the (cost) effective, efficient booking of migrants leaving as part of an IOM NL programme.
2. As file processor, responsible for achieving the migrants departure. This includes: checking availability of travel documents, when necessary requesting transit and arrival assistance, in-flight medical support. Informing all parties involved, such as, UC and KMAR.
3. Ensure the payment authorisation of the support contribution determined by the AVR counsellors on basis of the frameworks formulated.
4. Checks and processes airline ticket invoices and ensures their payment by Finance unit in The Hague or IOM Manila. Registers all costs in CRS, MiMOSA and I-Gator. Responsible for allocating costs to the relevant projects.
5. Ensures the processing of arrivals in the framework of family reunification and invited refugees. Supervises the migrants involved and assists them with immigration formalities and customs. Takes care of the migrants' initial reception and hands them over to family members or to the relevant institutions and/or aid organisations.
6.Supervises individuals and groups in transit at Schiphol Airport and, if necessary, during border formalities. Checks documents, supervises groups (possibly involving arranging refreshments and meals, etc.), provides reception and processing, and care in the event of possible incidents (medical help in the event of illness, arranging temporary visa, reception in the event of and responding to delays, etc.) and supervises the boarding procedures.
7. Ensures the correct protocol of the departure procedure. Supervises check in, border and security formalities, arranges payment on the basis of the specific departure scheme and boarding procedures. Responds to delays, possibly by re-booking flights.
8. Ensures the overall supervision of efficient progress of the supervision of movements and coordinates planning with colleagues. Monitors incoming (e-)mail correspondence and harmonises deviant messages with the Cluster Manager. Communicates with other missions and departments concerning the progress of the movements. Harmonises matters with the Cluster Manager, the parties involved at Schiphol Airport and at relevant IOM missions in the event of an incident.
9 Is the contact for organisations/institutions (along with immediate colleagues) with regard to IOM's supervision activities at Schiphol Airport. Thereby fulfils an informative function for activities within the Movements cluster and, where necessary, a referral function to other IOM units. Presents IOM as a reliable partner (for discussion) and contributes to IOM's desired image.
10. Perform such other duties as may be assigned.
Desirable Competencies:
Behavioural
Accountability
Accepts and gives constructive criticism
Follows all relevant procedures, processes, and policies
Meets deadline, cost, and quality requirements for outputs
Monitors own work to correct errors
Takes responsibility for meeting commitments and for any shortcomings
Continuous Learning
Contributes to colleagues' learning
Demonstrates interest in improving relevant skills
Demonstrates interest in acquiring skills relevant to other functional areas
Keeps abreast of developments in own professional area
Communication
Actively shares relevant information
Clearly communicates, and listens to feedback on, changing priorities and procedures
Writes clearly and effectively, adapting wording and style to the intended audience
Listens effectively and communicates clearly, adapting delivery to the audience
Creativity and Initiative
Actively seeks new ways of improving programmes or services
Expands responsibilities while maintaining existing ones
Persuades others to consider new ideas
Proactively develops new ways to resolve problems
Negotiation
Convinces others to share resources
Actively identifies opportunities for and promotes organizational change
Presents goals as shared interests
Articulates vision to motivate colleagues and follows through with commitments
Provides constructive feedback to colleagues
Planning and Organizing
Sets clear and achievable goals consistent with agreed priorities for self and others
Identifies priority activities and assignments for self and others
Organizes and documents work to allow for planned and unplanned handovers
Identifies risks and makes contingency plans
Adjusts priorities and plans to achieve goals
Allocates appropriate times and resources for own work and that of team members
Professionalism
Masters subject matter related to responsibilities
Identifies issues, opportunities, and risks central to responsibilities
Incorporates gender-related needs, perspective, and concerns, and promotes equal gender participation
Persistent, calm, and polite in the face of challenges and stress
Treats all colleagues with respect and dignity
Works effectively with people from different cultures by adapting to relevant cultural contexts
Knowledgeable about and promotes IOM core mandate and migration solutions
Teamwork
Actively contributes to an effective, collegial, and agreeable team environment
Contributes to, and follows team objectives
Gives credit where credit is due
Seeks input and feedback from others
Delegates tasks and responsibilities as appropriate
Actively supports and implements final group decisions
Takes joint responsibility for team's work
Technical
- Experience in CRS, MiMOSA and I-Gator
Desirable Qualifications and Experience
- Hold EC passport and residing in EC
- College level
- Knowledge of travel and administration, and international relations at a higher at professional level
- Knowledge of the specific (administrative) procedures for asylum and migration problems in relation to transport and travel, and of the relevant (inter)national parties involved
Languages
Fluent in English, preferably another official IOM language
How to apply
Interested candidates are invited to submit their cover letter and cv by e-mail only to: iomnlhumanresources@iom.int
to the attention of Mrs C. Mevissen
In view of the volume of applications the Dutch HR department will not be able to respond to all inquiries about the application status and will only contact shortlisted candidates.
Acquisition is not appreciated.
