FINCA International, one of the world's leading MFIs, provides financial services to over 950,000 clients through 21 wholly-owned and operated subsidiaries in Africa, Eurasia, Latin American, and the Greater Middle East.
About the Job:
FINCA International is looking for a Head of Operations for FINCA Kyrgyzstan. S/he will report to the CEO and will supervise customer support center, delivery channels management, payments and reconciliation, banking operations.
FINCA International is looking for a Head of Operations for FINCA Kyrgyzstan. S/he will report to the CEO and will supervise customer support center, delivery channels management, payments and reconciliation, banking operations.
Tasks and Responsibilities:
- As a member of the management board accountable for key decisions made affecting the management of the company ensuring all effort is consistent with the strategic vision and directed in support of the business objectives;
- Responsible for all operations functions that support the full range of client sales and service delivery activities through the branch and delivery channel networks;
- Accountable for the management of the central operations budget;
- Responsible for ensuring all operational processes are regulation compliant, up to date and optimized in terms of human effort and cost to FINCA.
Qualifications:
- Bachelor’s degree (minimum qualification);
- Minimum of 10 years work experience in financial/banking sector with a minimum of 5 years as a functional team leader in various capacities;
- Finance/numeracy skills;
- Should have leadership, interpersonal, communication, and time management skills;
- Strong knowledge of banking operations, products, and processes;
- Strong knowledge of card business, channel management, customer service, money transfers, and relationship management;
- Practical knowledge of project management;
- Practical knowledge of core banking applications;
- Proficiency in computer applications/Microsoft Office;
- Fluent in English and Russian.
Closing Date: 07 Mar 2013
