Job Description
effectively handle the loan file processing for the Credit Operations Unit for Mortgage ,LAP, BIL business by ensuring the following :-- Ensure that new account applications are processed in a timely manner with adherence to credit policy requirements.
- full awareness of all the policies and procedures issued in relation to processing of secured & Unsecured loans
- implementation of the Risk management policies & compliance to all product requirements .
- Data quality & accuracy is maintained at all stages of processing.
- To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls
- adherence to applicable TATs as per agreed Indicators and set up an effective and seamless process flow for file processing.
- Highlight all exceptions/ frauds/ process deviations/ suspicious transaction to the line manager.
- To continuously work on identifying gaps and implement changes that would enhance the process flow of various activities, thereby improving productivity
and deliver improved performance.
Key Roles & Responsibilities
1. TAT & Productivity / Transaction processing :-
- TATs: To ensure adherence to application TATs as per the Service Quality Indicators and set up an effective and seamless process flow for transaction processing.
- Data Quality: Ensure data quality is maintained at all stages of processing within benchmarks. Ensure accuracy of trackers and MIS.
- Cost Management: Reduce the cost per file within the allotted budget.
- Productivity: Increase productivity levels from current levels. Study existing processes, identify gaps and implement changes that would enhance the process flow of various activities, thereby improving productivity.
- Reporting: Highlight all exceptions/frauds/process deviations to the line manager.
2. Data Quality :
- Ensure to maintain data quality check at all stages of processing.
- Ensure accuracy of trackers and MIS.
3. Transactional Risk Management:
- Ensure quality processing with accuracy and as per standards.
- This would cover credit initiation process, PPG compliance and CDD / AML compliance.
- The job holder must ensure he / she is fully aware of all the policies and procedures issued in relation to money laundering prevention / Customer due diligence. He / She must ensure compliance with these policies and procedures an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer.
- Manage the mortgage & SME SB deferral document within acceptable benchmarks.
- Ensure timely, accurate and relevant MIS gets generated and shared with various units.
- Drive process improvements within credit operations.
- Ensure that credit operations KPI are monitored and are within benchmarks.
- Manage the front end system usage and drive automation initiative wherever possible.
4. Operational Risk Management:
- Ensure that principle of Operational Risk Management and Assurance framework are followed.
- To ensure that OR toolkits like KCSAs, KRIs etc are updated regularly and submission timelines are met.
- To ensure adherence to BSCBI code, as laid out by the bank.
- Ensure satisfactory clearance of all internal / external audits, Group audits, BRR and QA audits.
- Job holder to ensure that he / she is fully aware of all the policies and procedures issued in relation to money laundering prevention / CDD and is trained on the same. He / She must ensure compliance with these policies and procedures on an ongoing basis to all requirements of CDD / ML as may be issued from time to time and adherence would be measured with respect to outcome S166audits, Group audits and any Quality Assurance Review conducted.
5. Out serve :-
- Drive service quality measures and benchmarks within Credit Operations.
- Implement corrective actions to improve service and provide necessary support to service teams to effectively handle customer issues.
Qualifications & Skills
The candidate must be a graduate with a prior experience in Credit Operations would be an added advantage.
How To Apply
You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website www.standardchartered.com/careers. To help speed up your application, please note the following:
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application
It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
Closing Dates
The closing date for applications is 22/01/2013. Please note all closing dates are given in India time (GMT + 5.30 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.
