BIO PROCESS ENGINEER, ASIA TECHNICAL & APPLICATION SALES

(雇用先法人名) GEヘルスケア・ジャパン株式会社
(労働条件・福利厚生については以下URLをご覧ください）
http://www.ge.com/jp/careers/benefits/index.html

What do you envision for your future? At GE Healthcare, our vision involves looking at Healthcare in a completely new way. Focusing on earlier, pre-symptomatic disease detection and prevention, instead of late diagnosis. Helping clinicians access more information and intervene sooner with targeted treatments so their patients can live longer, fuller lives.
We believe we can help make that happen ? and we’d like you to be a part of our mission. As a global leader, GE can bring together the best in science, technology, business and human resources to redefine the frontiers of healthcare.
Something remarkable happens when you bring together people who are driven to make a difference ? they do.

GE Healthcare Life Sciences provides products and services used as tools for biopharmaceutical manufacturing, drug discovery and the latest in cellular technologies, thereby enabling our customers around the world to be more productive, effective and creative. Our motivation is to create better health for more people: through our five decades of supporting the biopharmaceutical industry and its research partners to become more productive, we are helping to reduce costs, increase access and improve quality in the healthcare system. We use our expertise and know-how in imaginative ways to work with our customers to provide what’s needed today and create products and solutions to enable the medical treatments of tomorrow. We add value to our customers by:
・Providing cutting-edge research tools that give deeper insights into cell function to enable disease diagnosis and the development of treatments
・Enabling manufacturing productivity: we provide solutions for the entire bioprocess workflow (i.e. start-to-finish bioprocessing) helping our customers to develop and manufacture biopharmaceuticals more efficiently.
・Providing high quality support and maintenance services.

We are the home of many famous brands, including Whatman, Amersham, Biacore, MicroCal, WAVE, Applied Precision and more
What makes GE Healthcare different? Leadership & Learning - Learning is more than a classroom activity. It’s how we come together to embrace change, develop skills for change, and get energized. GE spends more than $1 billion annually in employee development and leadership training.

Description:
Responsible for; 1) providing the technical support during the both pre- and post-sales processes, 2) playing as a team member collaborating with local and central applications, sales and service teams in the bio process industry/product segment, in order to maximize both customer satisfaction and our business growth. The geographic region to cover is CIAPAC (China, India and Asia-Pacific) region. Responsible for providing the required demo, installation and customer service support on sales objectives for their geography. Previous technical support experiences required. The position reports to Asia Technical and Applications Sales Manager, Bio Process.

Key responsibilities/essential functions include:

- Provide technical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers

- Develop and deliver product training to customers on equipment use, monitor customer installations of BioProcess equipment within assigned territory/region to improve customer satisfaction and maintain customer relationships

- Support trade shows and professional conferences by performing product demonstration and customer training

- Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies

- Communicate with Sales and Application Leaders to align applications activities with sales needs and business objectives

- Communicate with local Applications Specialists and Account Managers to ensure all customer and business needs are met

- Energize team and maintain adherence of field processes

- Sharing knowledge and perform training of local Applications Specialists as well as team members.

Required Qualifications:

- Required well understanding of downstream purification for biological production with B.S. or higher in bio-technology or related field.

- Must have expertise in several of the following key areas;
o Large scale protein purification for biologics or equivalent
o Work/product support experiences under regulatory environment
o Experiences in chromatography and filtration system for production
o Large scale chromatography column packing
o Large scale cell culture
o Work/support experience bio-pharmaceutical organization
o Statistical Analysis

- At least one of the following core experiences: Minimum of 5 years technical support experience in specific required areas or at least 3 years commercial applications experience with demonstrated successes in high level customer interactions and sales scenarios

- Proficiency in computer skills in Microsoft Windows and Office products

- Willingness to travel 50% within your specified geographic region with occasional overnight stays depending on geography and business needs as well as to sales meetings and tradeshows

- Demonstrated successful experience interfacing with both internal team members and external customers as a part of a solution-based sales process

- Ability to communicate effectively using English, and another local language in CIAPAC is desired

Preferred Qualifications:

- Strong presentation skills (public speaking and lecture experience desired)

- Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)

- Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)

- Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)

- Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve

- Ability to multi-task effectively and manage multiple priorities at one time

- Willingness to be flexible/adapt to changing work environments

- Experience on current large scale purification products

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