Help Desk Administrator

No child should grow up hungry in America. Since 1984, Share Our Strength® has led the fight against hunger and poverty by inspiring and organizing individuals and businesses to share their strengths. Share Our Strength, a national nonprofit, is ending childhood hunger in America by ensuring all children get the healthy food they need by connecting kids in need with nutritious food and teaching their families how to cook healthy, affordable meals, the No Kid Hungry Campaign surrounds children in this nation with healthy food where they live, learn and play.

Responsibilities:

The primary duties and responsibilities include resolving user-related technical software and hardware problems, managing all adds, moves, and changes on user data and voice systems, help desk phone support, desk-side technical support and bench-top diagnosis and repair. Also provides user account support, connectivity client support and client application support for various applications and mobile devices.

1) Technical Support

Acts as a liaison between employees and departments within the organization to ensure that all voice, network and desktop system support cases are resolved in an accurate and timely manner. Also responds to support requests on complex problems or malfunctions of applications, hardware and software; provides guidance, assistance, coordination and follow-up on solutions.

Install and maintain software/hardware for workstation, network, and internet services.
Provide support for hardware and software configurations for telephone, fax, and copier services.
Perform organization-wide upgrades and patches as required.
Troubleshoot system failures and optimize overall system performance.
Perform all system moves and changes.
Provide support for printing operations - troubleshoot printing problems, maintain printers.
Resolves support cases quickly and effectively, escalates support cases as necessary
2) End-user support

Provide help-desk support for all employees
Manage complete life-cycle for support cases
Support staff on-boarding and off-boarding processes
3) Additional Responsibilities

Provide system's documentation, inventory management, resource procurement, routine system's maintenance and other duties as needed.

Reports to: Senior Support Administrator

Location: Washington, DC- HQ

Qualifications:

Two-year degree in computer science, networking or a related area preferred.
A minimum of two years experience in the areas of computer support and technology training.
Or an equivalent combination of education, training and/or experience necessary to successfully perform the essential functions of the work
Very good knowledge of Windows client and server operating systems
Very good knowledge of PC/Server hardware
MCP or MCSE qualification preferred
Very good understanding of Windows Office applications
Experience in using and supporting Apple computers desirable
Skilled at prioritizing work and working well under pressure.
Ability to work independently and strong problem-solving capabilities.
MORE / LESSHOW TO APPLY
To Apply:

Submit resume, cover letter, and salary requirements to: jobs@strength.org.

Reference job title "Help Desk Administrator" in the subject line. No calls please. Equal Opportunity Employer.