Job Description
1.To process Trade related applications/documents within laid down procedures and to meet service standards (wherever applicable).2.To investigate records/files in order to establish or clarify facts required to progress queries raised internally and externally.
3.To undertake specialised technical duties related to Trade Services
Key Roles & Responsibilities
1.Process Trade Services transactions strictly as per Department Operating Instructions / Trade Policy / PPGs and other internal policies of the Bank (wherever applicable).
2.Liaise with Customer Service Centre and resolve queries/problems of Customers in a cordial manner.
3.Maintain and update all records related to Trade Services/ document Preparation services
4.Deliver products within the set time frame and as per SLA.
5.Conduct investigation to rectify errors or to establish/clarify facts.
6.Prepare/collect information/statistical data for internal and external relationship.
7.Deal with customers/counterparts in other banks to respond to routine queries or problems.
8.Correspond with customers and other internal/external contacts on matters of routine nature.
9.Identify risks in day to day operations and bring it to the attention of the management.
10.Ensure that all charges are recovered while processing transactions.
11.Provide technical guidance to customers when needed.
12.Participate actively in the Outserve processes, to ensure that the transactions are delivered error free and to customers’ satisfaction.
13.Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and Reporting all suspicious Transactions to the Line Manager
14.Process transactions and all related activities for Document Preparation Services
15.Consolidate documents and pre-prepare for scanning to SSC after ensuring all procedures are followed
16.Sign documents viz covering letter / LC’s wherever applicable
Qualifications & Skills
•Trade Services general operational knowledge
•University degree.
•Thorough understanding of ICC rules, local laws, legal risks
•Knowledge of Trade documentation and shipping terms.
•Knowledge of the Bank’s laid down procedures.
•PC skills and excellent typing speed.
How To Apply
You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website www.standardchartered.com/careers. To help speed up your application, please note the following:
- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application
It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
Closing Dates
The closing date for applications is 14/01/2013. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Company Description
Standard Chartered PLC is a leading international bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has operated for over 150 years in some of the world's most dynamic markets and earns more than 90 per cent of its income and profits in Asia, Africa and the Middle East. This geographic focus and commitment to developing deep relationships with clients and customers has driven the Bank's growth in recent years.With 1,700 offices in 70 markets, Standard Chartered offers exciting and challenging international career opportunities for around 85,000 staff. It is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. The Bank's heritage and values are expressed in its brand promise, Here for good.
