Ops Control & Support Asst Standard Chartered Bank - Singapore

Why Standard Chartered? 

Standard Chartered is a leading international bank operating in some of the most dynamic markets in the world, in Asia, Africa and the Middle East. Our successful and sustainable business is built on doing tangible, long term good for our people, our customers and the communities we serve. 

This is a 12 month contract position. Location - Changi Business Park

. To answer and attend all incoming calls and walk in customers
. Receiving redemption monies from law’s firm, record and pass it to redemption deptartment before 10.30am
. Receiving incoming documents and courier bags and distribute according to respective personnels/departments 
. Receiving Cashier’s order from Disbursement department, issues receipt and call law firm to collect and consolidate the end day amount received and return to disbursement department
. Call Law Firms to inform that executed documents are ready for collection and filing of acknowledgement copies
. Receive payment fee for cashier’s order and raise PSGL entries.
. Returned Pin Mailer Process
. Mail out cashier order to IRAS for Withholding Tax Payment and send IRAS confirmation advice to customer
. Match Final Loan Statement and Letters
. End day legal documents send to vault for safekeeping 

Key Roles & Responsibilities 

. Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank.
. Ensure compliance with controls and procedures on “Know Your Customer” and Customer Due Diligence introduced from time to time to address Money Laundering Prevention/Compliance Risk issues.
. Ensure compliance with “Guidelines and Procedures on “Know Your Customer” for Account Opening”
. Performs all tasks in accordance with the operational procedures, Key Control Standard and regulatory
. Continually provide exceptional service quality to both internal and external customers
. Liaise with channels on customers’ queries and to help resolve customer complaints and enquiries
. Providing Training and guidance to new staff
. Other ad-hoc and related duties as and when assigned 

Qualifications & Skills 

Minimum "O" Level 
Proficient in Microsoft office skills
Proficient in English and Chinese language
Experience in receptionist role is preferred 

How To Apply 

You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website www.standardchartered.com/careers. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role 

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information) 
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience. 

Closing Dates 

The closing date for applications is 22 Jan 2013. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future. 

Diversity & Inclusion 

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.