Customer Care Unit Standard Chartered Bank - India

Department:SQM - CCU
Grade:Band 9
Reports To:Manager;
Location: Chennai 

To ensure that all letters received from customers are duly responded. Assisting the Manager in ensuring efficient and consistent delivery of customer needs and to take care of all interactions with customers received in the Units. 

Key Roles & Responsibilities 

Enter roles and responsibilities
Responses are sent to customers within standards laid down for the unit – this would involve liaison with other units and departments. 
Supervise the Officers of their Team to ensure consistent delivery all Service indicators.
Handle customer complaints and queries when escalated. 
Monitor performance against standards for the customer care unit
Manage, motivate and train staff and ensure the team’s performance is optimized. 
Work with the Unit manager to review staffing requirements to match the workflow requirements.
Ensure that the unit complies with risk and compliance procedures and processes. 
Ensuring that the controls vide the KCS /KRI reports are followed thereby leading to nil exceptions. 

Qualifications & Skills 

Enter qualifications and skills
2-3 years of Credit cards experience with a majority of the time in Service.
Extensive knowledge of credit cards and basic working knowledge of Ms Office & process management
Strong “people’ Skills. 

How To Apply 

You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website www.standardchartered.com/careers. To help speed up your application, please note the following:

- You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role 

- Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information) 
- We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience. 

Closing Dates 

The closing date for applications is17/01/2013. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future. 

Diversity & Inclusion 

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.