To be responsible of Samsung Singapore customer service team in terms of its service operations and procedures.
- Regular review of service operation process / procedure and continuous improvement execution.
- Manage authorized service centers for effective operation
- Follow-up of field quality issues and initiate improvement plans
- Field Test & product evaluation in coordination with HQ and sales/marketing team
- Formulate and standardize warranty policy (terms and condition) in line with overall business plans
- Contact center management and optimization
- Distribution planning, forecasting and order management of Parts
- Warehouse management / 3 PL management
Desired Skills & Experience
- Candidate should possess a Diploma but ideally a Degree (in any field)
- At least 10 years of related experience
- Customer oriented
- Excellent interpersonal and communication skills
- Proven record of implementing service processes and improvement
Company Description
For more than 40 years, Samsung Electronics Co., Ltd. has been at the forefront of innovation. The Company’s discoveries, inventions and breakthrough products have helped shape the history of the digital revolution. Today, Samsung Electronics is the largest technology company in the world, leading the global market in semiconductor, telecommunication, digital media and digital convergence technologies. Guided by the simple philosophy, ‘Inspire the World, Create the Future’ Samsung is committed to developing new technologies and innovative products that enhance the lives of its customers, employees, and global community. For more information, please visit: www.samsung.com
