Job no: 492668
Work type: Full Time (continuing)
Location: Philippines
The SMEC Profile:
This is an exciting opportunity for a talented Helpdesk Services Manager to manage our in-house global IT service desk in Manila. This is a key leadership role, having responsibility for the operational management and strategic direction of the team whilst ensuring the highest levels of customer service are delivered. Ideally you will be a natural leader who is driven and motivated to succeed.
You should also possess excellent service management, communication and people skills and the ability to create an effective culture in the support team which balances professional excellence with customer service values. Previous experience working in an IT in-house support role would also be advantageous.
In return, SMEC offers you the benefits that come from working in a global multidisciplinary consultancy in an environment where your fresh ideas and enthusiasm will be welcomed and rewarded.
Suitable applicants will have/be:
To apply click on the "Apply Now" link below and follow the prompts.
SMEC is an equal opportunity employer. Diversity is a source of strength for our people, our clients, our partners and our communities.
Advertised: North Asia Standard Time
Applications close: North Asia Standard Time
Work type: Full Time (continuing)
Location: Philippines
- In-house global IT helpdesk
- Multinational engineering design firm
- Flexible and friendly working environment
- Competitive salary package
Who We Are
SMEC is a professional services firm with a global footprint that provides high quality consultancy services on major infrastructure projects. We are ranked among the world's top infrastructure design firms and we have received multiple industry awards from international and Australian bodies, governments and private sector organisations.The SMEC Profile:
- It is our culture to celebrate diversity and we have an established network of 70 offices around the world and over 5,000 employees
- We are a private company, wholly owned by our people
- We offer our employees opportunities to work alongside great people on interesting projects.
This is an exciting opportunity for a talented Helpdesk Services Manager to manage our in-house global IT service desk in Manila. This is a key leadership role, having responsibility for the operational management and strategic direction of the team whilst ensuring the highest levels of customer service are delivered. Ideally you will be a natural leader who is driven and motivated to succeed.
You should also possess excellent service management, communication and people skills and the ability to create an effective culture in the support team which balances professional excellence with customer service values. Previous experience working in an IT in-house support role would also be advantageous.
In return, SMEC offers you the benefits that come from working in a global multidisciplinary consultancy in an environment where your fresh ideas and enthusiasm will be welcomed and rewarded.
Suitable applicants will have/be:
- A Bachelor's/College Degree in a related field
- 5 or more years of related technical/managerial experience in a helpdesk environment
- Excellent communication and interpersonal skills
- Advanced computer skills
How to apply
For a confidential discussion regarding this opportunity, please contact Ed Moraleda on +63 2 584 2678.To apply click on the "Apply Now" link below and follow the prompts.
SMEC is an equal opportunity employer. Diversity is a source of strength for our people, our clients, our partners and our communities.
Applications close: North Asia Standard Time
