The role holder is responsible for ensuring the accurate and timely completion of one interdependent process action for a particular product or set of products within regulated standards
Key Roles & Responsibilities
Transaction Processing (Required) -
* Efficiently and effectively process routine transactions in accordance with guidelines/ standards
Transaction Processing (Excellence) -
* Consistently exceed productivity, accuracy and timeliness norms
* Identify and escalate process improvement or cost reduction solutions
* Cross skilled across a number of different process elements and product areas
Control and Risk Mitigation (Required) -
* Adhere to laid out processes and procedures while completing process actions
Control and Risk Mitigation (Excellence) -
* Identify errors and omissions resulting from routine process actions and proactively mitigates
* Ensure appropriate and adequate documentation is in place for process actions
Work Management (Required) -
* Priorities and schedule own work accordingly to meet workload peaks and troughs
* Communicate own work plan issues and escalates potential ¿bottle-necks¿
Work Management (Excellence) -
* Provide team leader with potential solutions to capacity constraints
Qualifications & Skills
Required:
Operations Risk Management - Introductory
Product Knowledge - Introductory
Capacity Planning - Core
Process Mgmt - Introductory
Additional job specific skill or knowledge area (e.g. relevant product knowledge) - Core
Excellence in Role:
Operations Risk Management - Core
Process Mgmt - Core
Capacity Planning - Advanced
Additional job specific skill or knowledge area (e.g. relevant product knowledge) - Advanced
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Key Roles & Responsibilities
Transaction Processing (Required) -
* Efficiently and effectively process routine transactions in accordance with guidelines/ standards
Transaction Processing (Excellence) -
* Consistently exceed productivity, accuracy and timeliness norms
* Identify and escalate process improvement or cost reduction solutions
* Cross skilled across a number of different process elements and product areas
Control and Risk Mitigation (Required) -
* Adhere to laid out processes and procedures while completing process actions
Control and Risk Mitigation (Excellence) -
* Identify errors and omissions resulting from routine process actions and proactively mitigates
* Ensure appropriate and adequate documentation is in place for process actions
Work Management (Required) -
* Priorities and schedule own work accordingly to meet workload peaks and troughs
* Communicate own work plan issues and escalates potential ¿bottle-necks¿
Work Management (Excellence) -
* Provide team leader with potential solutions to capacity constraints
Qualifications & Skills
Required:
Operations Risk Management - Introductory
Product Knowledge - Introductory
Capacity Planning - Core
Process Mgmt - Introductory
Additional job specific skill or knowledge area (e.g. relevant product knowledge) - Core
Excellence in Role:
Operations Risk Management - Core
Process Mgmt - Core
Capacity Planning - Advanced
Additional job specific skill or knowledge area (e.g. relevant product knowledge) - Advanced
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Company Description
Standard Chartered PLC is a leading international bank, listed on the London, Hong Kong and Mumbai stock exchanges. It has operated for over 150 years in some of the world's most dynamic markets and earns more than 90 per cent of its income and profits in Asia, Africa and the Middle East. This geographic focus and commitment to developing deep relationships with clients and customers has driven the Bank's growth in recent years.With 1,700 offices in 70 markets, Standard Chartered offers exciting and challenging international career opportunities for around 85,000 staff. It is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. The Bank's heritage and values are expressed in its brand promise, Here for good.
