Solutions Architect Polycom - Singapore

Part of his/her  responsibility  will be performing Network Assessments, Network Diagnostics, “best practice” Network Reviews, and Installation. The SA will be designing complex solution utilizing   the Polycom Real Presence products and Configuration and Training .The Design and Optimization services include making recommendations that provide optimal use of the Polycom Voice and Video Solutions in both new and existing customer environments.  The SA will be required to understand LAN and WAN network configurations and deployments and their ability to properly support real-time (voice and video) traffic. 

The SA will primarily interact with external customers and partners, but will also interact with Project Managers, pre-Sales and regional technical support teams. The ideal candidate will have industry IT and VoIP/Video experience designing and implementing real-time networks that ensure high quality consistent real-time traffic delivery. The SA will utilize test tools, such as AppNeta PathView, Wireshark sniffer traces, IXIA’s Chariot or similar products/devices to analyze IP network performance and their ability to carry real time voice and video traffic.  The SA will document and analyze data on video network performance issues such as QOS, link and network latency, jitter, bandwidth utilization and packet loss, and present to the customer the analysis with recommendations to improve performance. The SA position also provides opportunity to contribute to the definition and development of future network related product features and service offerings. Part of the SA role will be integrating Microsoft products with the Polycom Real Presence platform.

Desired Skills & Experience

• Master degree in EE or CS preferred.
• Minimum of 5 years professional IT Networking experience.
• Minimum of 5 years professional consulting experience and/or equivalent job experience required.
• 5 years professional consulting experience highly desired.
• 5 years of working knowledge of H.320, H323 and SIP protocols
• Experience in design and development of network/telecom solutions.
• Experience in network equipment hardware architecture.
• Has a proven track record in desgning and deploying complex soultions
• Experience in design and implementation of Voice/Video products on IP networks.
• Ability to establish effective working relationships with Project Managers, Sales, Polycom Service and customer/channels.
• Good communication skills, persuasion and ability to promote innovative service and network architecture concepts to management and executive-level audiences. Ability to prepare detailed reports, presentations, white papers, etc.
• Self-starter, results-oriented with strong team work attitude.
• One or more industry recognized networking certifications (CCIE, CCNP, CCNA, CCVP, CCNE).
• Experience with routers and switches and QoS configurations.
• Microsoft Certification (MCSE) a requirement and current
• 5 years of working knowledge of H.320, H323 and SIP protocols
• Working knowledge of ISDN T1/E1, Ethernet, TCP/IP networking, switches, Routers, Firewalls (NAT & PAT translations), IP telephony
• VoIP Networks SIP, H323, H320, QOS, G711, G729, G723, Real-Time Audio, RTP, RTCP.
• Security Networking       Firewall, ISA server/TMG, Proxy server, PKI infrastructure.
• 5 years of working experience and extensive in depth knowledge with MS servers (2003/2008) deployment and management. AD, Exchange and OCS\Lync deployment and management (A MUST)
• Active Directory

-          Hierarchical Structures, advantages and disadvantages of various designs

-          Schema Changes
-          Trusts (within and external to Forests)
-          Authentication Mechanisms
-          Firewall Port openings needed for A/D replication
-          Zone transfers

-          Office Communications Server 2007 R2; Lync Server (both versions - quite different)
-          SIP-PSTN Gateways, IP-PBXs, and SIP Trunking Services (SIP Trunking and Direct SIP) (Cisco Call Manager; NET; AudioCodes)
-           Microsoft Unified Communications Open Interoperability Program certified Gateways and IP-PBXs for both OCS 2007 R2 and Lync
-          Video and Audio capabilities and functionality
-          Microsoft Certificate Serviceso    QoS (Quality of Service) Concepts
-          QoE (Quality of Experience) Concepts
-          Knowledge of video/audio Codecs
-          Federated Services
-          SIP debugging
-          OCS\Lync Logging and troubleshooting Tools
-          Communications and WAN topologies
-          Public and Private Certificate Authorities
-          Thorough understanding of Dial Plans
-          Thorough understanding of Firewall requirements

• Exchange (2007/2010)

-          Exchange Server topologies
-          Highly Available Configurations
-          Differences between 2003 & 2007 (and 2010)
-           Unified Messaging

• SQL server (2005/2008)

-          Administrative and deployment experience highly recommended

• ISA\TMG

-          Administrative and deployment experience highly recommended

• Office365

-          Knowledge of Functionality\Features
-          Integration with on-premise Microsoft infrastructure

 

Company Description

At Polycom, we remove the barriers of distance through the power of video collaboration. Our goal is to make it possible for everyone to use video as their preferred way to collaborate—easily, reliably, and securely—regardless of network, carrier, protocol, application, or the device they want to use.

Our video solutions reach from corporate conference rooms to offices and desktops to mobile devices and social platforms. We are the market leader in voice conferencing and Voice-over-IP desktop solutions with our iconic conference phone in most conference rooms and executive offices around the globe.

When collaboration is mission-critical, the video platform businesses choose is Polycom. Discover why 415,958 customers worldwide trust Polycom for the best collaboration experience.